Hospital Answering Service Operator

TEKsystems•Boston, MA

14d•$22 - $25•Onsite

About The Position

We are seeking a reliable and professional Customer Service Representative to support hospitals, physician offices, and healthcare clinics in a fast-paced healthcare communications environment. This role involves handling inbound calls, identifying appropriate on-call providers, and routing urgent patient and medical staff communications. The ideal candidate is a quick learner with excellent attendance, strong communication skills, and a proven track record of reliability.

Requirements

Customer service experience required; call center experience preferred.
Experience in a healthcare setting (hospital, medical practice, clinic, or health center) strongly preferred.
Strong communication, phone etiquette, and data entry skills.
Minimum typing speed of 40 WPM.
Positive attitude, strong work ethic, and ability to learn quickly.
Demonstrated job stability and excellent attendance record.

Nice To Haves

Medical terminology knowledge is a plus.

Responsibilities

Handle high-volume inbound calls from patients, hospitals, and medical practices.
Determine on-call providers and accurately route calls using internal databases and established protocols.
Deliver exceptional customer service while managing sensitive healthcare-related communications.
Maintain productivity and service-level standards in a fast-paced environment.
Communicate professionally with patients, medical staff, and internal teams.