Communications Operator IV- Temp

University of Toronto • Toronto, ON

1d • Onsite

About The Position

The University of Toronto Campus Safety is a special constable service operating under agreement with Toronto Police Services and Peel Regional Police Services. We are committed to delivering policing and security services that are sensitive to the needs of our community, through collaborative partnerships and teamwork. We are seeking talented individuals who can meet the challenges of community-based policing in Canada’s most diverse university environment and who represent its population. Working under the direction of a Staff Sergeant, the successful candidate will conduct duties such as maintaining communication links with police, emergency and security personnel by providing initial response/direction to University emergency calls, answering telephone inquiries, redirecting calls, prioritizing incoming information, greeting visitors, and monitoring and operating a wide variety of technical security equipment.

Requirements

• High school graduate who preferably has some post-secondary education.
• Minimum 2-3 years of related work experience as a dispatcher or communications specialist within an emergency response, security or building management environment.
• Proficient in standard office computer applications (word processing, spreadsheets, databases and e-mail) with the ability to enter data accurately and understand complex systems.
• Ability to enter data accurately and understand complex systems.
• An eye for accuracy and details.
• Excellent communication and customer service skills, including the ability to extract pertinent information over the telephone quickly and accurately, particularly with regards to emergency situations.
• Ability to quickly prioritize incoming information and requests, exercise tact, diplomacy and discretion and maintain strict confidentiality.
• No criminal convictions without a pardon and must be able to pass an enhanced background clearance.
• Must be able to pass the interview process, written and psychological testing.

Nice To Haves

• Previous experience as a police, ambulance or fire dispatcher.
• Some exposure to police/security environment is highly desirable.
• A Certificate in Emergency Services Communications would be an asset.

Responsibilities

• Maintain communication links with police, emergency and security personnel by providing initial response/direction to University emergency calls, including fire, medical, building maintenance, or public safety and contacting service providers as required.
• Answer telephone enquiries and initiate the appropriate follow-up action (e.g., requests for officer assistance, community complaints, building maintenance problems).
• Redirect calls to the appropriate departments or service as required.
• Prioritize incoming information received via telephone, intrusion and fire alarm systems and visitors requesting police assistance.
• Greet visitors to the St. George Campus Safety station and redirect them as required.
• Monitor and operate a wide variety of technical security equipment (e.g., radio dispatch system, surveillance equipment, electronic fire-intrusion alarm systems, CCTV, computers and access control systems); and maintain and update the Campus Safety incident reporting and database system.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED