Communications Operator

Loma Linda • Murrieta, CA

1d • Onsite

About The Position

The Communications Operator courteously answers and directs phone calls to appropriate departments and personnel. Provides excellent customer service by providing operator assistance to callers of all LLUMC-Murrieta's organizations. Answers calls timely and connects calls correctly the first time. Pages on-call staff. Performs pages for emergency activation responders such as Code and Trauma teams. Performs Security communication services through interaction with the public, students, employees and administration. Logs in all pertinent information and responds to all LLUMC-Murrieta's alarms and emergency communications. Responds to a variety of calls and provides assistance in emergency and non-emergency situations. Documents crimes and incidents as they are reported or occur. Performs electronic surveillance as directed to insure the protection of the public, students, employees and property of LLUMC-Murrieta or others. Responds to and report to local authorities reports of fire, burglary and intrusion, panic and duress, infant abduction. Responds to general maintenance alarms, and emergency telephones. Performs other duties as needed.

Requirements

• Minimum one year experience in communications or relevant experience required.
• Basic computer software knowledge.
• Phone system knowledge.
• Typing skills.
• Able to read; write legibly; speak in English with professional quality.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate and troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Able to work calmly and respond courteously when under pressure.
• Able to collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Able to think critically.
• Able to manage multiple assignments effectively.
• Able to organize and prioritize workload.
• Able to work well under pressure.
• Able to problem solve.
• Able to recall information with accuracy.
• Able to pay close attention to detail.
• Able to work independently with minimal supervision.
• Able to distinguish colors as necessary.
• Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
• Able to see adequately to read computer screens, and written documents necessary to the position.

Responsibilities

• Answer and direct phone calls to appropriate departments and personnel.
• Provide operator assistance to callers.
• Page on-call staff.
• Perform pages for emergency activation responders (Code and Trauma teams).
• Perform Security communication services.
• Log pertinent information.
• Respond to LLUMC-Murrieta's alarms and emergency communications.
• Provide assistance in emergency and non-emergency situations.
• Document crimes and incidents.
• Perform electronic surveillance.
• Respond to and report to local authorities reports of fire, burglary and intrusion, panic and duress, infant abduction.
• Respond to general maintenance alarms and emergency telephones.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed