Communications & Operations Intern

Creating Restorative Opportunities and Programs (CROP)•Oakland, CA

6d•$25 - $25•Hybrid

About The Position

The Communications & Operations Intern will help tell CROP's story through photography, video, and writing — capturing content onsite, creating social media and newsletter content, managing email communications through our CRM, and building relationships with staff, fellows, and comms-related external guests. The role will also provide essential front desk and operational support, including welcoming visitors, managing calls and deliveries, maintaining a professional reception environment, and assisting with on-campus events and activities. This role will work with the Sr. Manager, Communications and Development, and Operations team to support the smooth day-to-day running of CROP and ensure its work is consistently shared across owned platforms.

Requirements

Legal authorization to work in the United States
Comfort with photography and videography, including basic photo/video editing
Strong written communication skills, with the ability to adapt tone across formats and audiences
Comfort working in a public-facing environment and interacting professionally with a wide range of people, including staff, fellows, visitors, and external partners.
Ability to commit to 3 days/week, including at least two days per week onsite.

Nice To Haves

Familiar with the norms, formats, and audience expectations across social media platforms relevant to CROP's audience.
Understands how visual and written content can build awareness and support for mission-driven work.
Captures clear, usable photo and video content in dynamic, real-world settings such as events and programs.
Drafts captions, newsletters, and ad-hoc copy that match the tone of the platform and audience.
Formats newsletters, builds audience segments, and manages email sends with accuracy and attention to detail.
Saves and organizes media consistently in shared drives, following naming and folder conventions.
Aims for accuracy and attention to detail. Can learn, internalize, and incorporate CROP's "voice" across platforms.
Maintains positive, professional rapport with staff, fellows, and external guests.
Balances onsite and remote responsibilities, adapting to a changing schedule week to week.
Open to learning new tasks and procedures, and willing to support day-to-day operations and onsite activities as needed.

Responsibilities

Take photographs and videos at events, programs, and other organizational moments; organize and save all media correctly in our shared drive following our file-naming and folder conventions; and edit and repurpose content into social media-ready assets.
Draft social media captions, newsletters, and other ad-hoc communications (announcements, blurbs, event recaps, and more) from CROP's perspective, adapting tone and style to match the platform, channel, and intended audience.
Format newsletters for distribution, build and segment audience lists, and schedule and send email communications through our CRM platform, checking for accuracy before each send.
Maintain positive, professional relationships with staff, fellows, and comms-related external guests (such as visiting journalists), and coordinate logistics for interviews, shoots, or press-related requests as needed.
Serve as the primary receptionist during assigned coverage hours by answering calls, greeting and directing visitors, and managing sign-in/sign-out procedures in accordance with CROP’s protocols and standards for safety and professionalism; manage incoming and outgoing mail, packages, and deliveries, ensuring proper documentation and notification to recipients; maintain a clean and welcoming reception area that reflects CROP’s values and professional standards; and assist with setup and breakdown for on-campus events and activities as needed.