Communications Operations Director – Content

BECU•Remote, WA, WA

1d•$121,200 - $225,800

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

Requirements

A bachelors degree in public relations, journalism, marketing, communications or equivalent work or educational experience required
10 years of experience working in communications, employee engagement or a related field, engaging in strategy development and implementation and managing communications and engagement programs
Occasional travel required
Proven experience developing and executing strategic communication and engagement programming required
Project management skills required
Advanced experience developing and using metrics, research, insights and benchmarking to guide decisions required
Proven experience leading complex, cross-functional project teams required
Demonstrated ability to build trust-based relationships and provide strategic counsel to executives, organizational leaders and cross-functional partners required
Interpersonal and presentation skills to effectively communicate with executive leadership, management, staff, and outside contacts required
Effective leadership and negotiation skills required
Verbal and written skills to effectively communicate required

Responsibilities

Lead the management and execution of strategic content streams for BECU’s internal and external meetings and events, ensuring alignment with business priorities, brand standards, and internal reputation goals.
Design and manage communications and engagement ecosystems that support strategic programming, tailoring content by audience level and workgroup to maximize relevance and impact.
Partner closely with internal and external communications teams to ensure messaging, tone, and strategy are aligned across channels and audiences.
Build trusted relationships with executives and organizational leaders, serving as a strategic advisor in the design and execution of content and programming for diverse internal and external audiences.
Apply a strong analytical mindset to ensure content and programming solve real business problems, developing metrics, research, tracking, and targeting strategies—including competitive insights—to inform decision-making.
Maintain deep, evolving expertise in communications, events, engagement strategies, audiences, and metrics, using performance insights to drive innovation and continuous improvement.
Oversee external agencies, vendors, and freelancers as needed, providing strategic direction, managing budgets, and handling day-to-day project oversight.
Collaborate closely with the People team and Chief People Officer to ensure communications strategies and programming align with and support BECU’s People strategy.
Bring a strong understanding of BECU’s culture, business operations, and strategic priorities to everything you design and deliver.
Ensure written procedures are documented, maintained, and updated across all functions.
Take on additional duties as assigned, supporting evolving business and communications needs.