Communications Officer - Police Dispatcher

Bountiful City•Bountiful, UT

7d•Onsite

About The Position

Serves as a vital communications link with the citizens of the community, officers of this department, and personnel of other departments and agencies. Works under the direction of the Lead Communications Officer and under the indirect but immediate supervision of the Patrol Supervisor.

Requirements

Ability to perform work in rotating shifts as scheduled by the department.
Ability to handle stressful situations competently with calmness and appropriate speed.
Ability to competently handle several situations at once.
Must have ability to type 40 words per minute on standard computer keyboard.
Essential knowledge of typing, spelling, vocabulary, office procedures and techniques, analytical abilities, and good knowledge of all office equipment.
Knowledge of local geography, emergency communications equipment, standard broadcasting procedures, and rules.
Graduation from a standard senior high school or equivalent (GED)
Must maintain Utah POST Certification as a Dispatcher (provided during training)
Must maintain current EMD, CPR, and BCI Certifications (provided during training)
Ability to sit for long periods of time in a chair at the Dispatch Center
Ability to speak clearly on the radio and telephone so as to be easily understood by the other person
Ability to properly hear and understand telephone conversations and radio transmissions
Must maintain a valid Driver's License
Proficient in operating computers and using a variety of software programs to perform tasks efficiently
The ability to multi-task effectively in a fast-paced environment is essential, as the role requires managing multiple responsibilities simultaneously
Flexibility and the capacity to adapt to a constantly evolving work environment
Strong organizational abilities and attention to detail
Must be able to successfully pass in-house skills test, background check, a driving record check, and a pre-employment drug test.

Responsibilities

Promotes and follows the Department's mission statement, values, and expectations.
Regular attendance at work as scheduled by the department.
Maintain strict confidentiality concerning information learned while performing the duties of the job.
Dispatches police officers, fire, and EMS in response to calls and emergencies.
Relays instructions, orders, and information requiring knowledge of department policies, practices, procedures, and reporting relationships.
Receives, records, and services all incoming calls from officers, fire, EMS, staff, and the public calling for assistance or general information.
Secures information from callers, dispatched officers, fire, and EMS.
Coordinates response to calls during high volume periods or in cases of reduced staff.
Monitors and responds to fire and security alarm systems and to emergency calls.
Uses computer aided dispatching equipment to input and retrieve data and to generate reports quickly, effectively, and accurately.
Maintains various documents related to police and security activities.
In the absence of the Communications Supervisor or Lead Dispatcher, may be placed in charge of supervision of a dispatch shift.
Participates in the development of effective training programs, provides or oversees the training of new dispatch personnel.
Build and maintain positive working relationships with co-workers, other city employees, and the public using principles of good customer service.
Maintains contact with all units on assignment through computer aided dispatch including the status and location of police, fire, and EMS field units.
Maintains computer records of traffic stops and other officer-initiated activity.
Provide high quality dispatch services to the community.
Identifies problems and recommends solutions to the Communications Supervisor or Lead Communications Officer.
Serves as a resource to dispatch staff on problems and issues related to computerized equipment and systems, complicated dispatch issue, and emergency situations.
Handles other duties as assigned.
Must maintain annual evaluation at an acceptable level.

Benefits

Medical Insurance (Bountiful pays 100% of premium for employees, 95% for two-party, 90% for family)
Dental and Vision Insurance (optional, employee paid)
Life Insurance (City paid, two times annual salary + $10,000, with options for spouse and dependents)
Flexible Spending Accounts (FLEX$)
Health Savings Account (HSA) (employer contributions provided for High-Deductible plan enrollees)
Accidental Death and Dismemberment Insurance (AD&D) (optional, employee paid)
Long Term Disability (LTD) (City paid, 66.67% salary replacement after 90-day waiting period)
Sick Leave accrual
Vacation Leave accrual (increases with years of service, max 240 hours carryover)
Option to sell back sick and vacation leave annually
Twelve paid holidays
Employee Assistance Program (City paid)
COLA and Merit Increases (based on performance, market, and funds)
Retirement - Pension (City funded through Utah Retirement Systems - URS)
Retirement - 401(k) account (City funded through URS)
Additional savings plan options (401(k), 457, Roth IRA)
Bereavement/Funeral Leave
Family Medical Leave
Jury Duty Leave
Military Leave
Cell Phone Stipend
Uniform Stipend
Safety Awards
Training Opportunities
Tuition Reimbursement
Wellness Programs
Employee Luncheons
Years of Service Awards
Other Department specific awards