Communications Officer 1-4

University of New Orleans • New Orleans, LA

5d • Onsite

About The Position

This position involves receiving and responding to requests from enforcement officers/agents through telecommunication equipment. The role also acts as the point of contact with the general public for emergency situations, accidents, complaints, etc. This is an entry-level position with direct supervision from a Communications Officer Supervisor or higher-level personnel. The work is performed statewide. This role differs from a Communications Officer 2 by the absence of experienced-level duties. Key competencies include Communicating Effectively, Focusing on Customers, Managing Resources, and Using Data.

Requirements

• Six months of experience in transmitting and receiving messages by radio or clerical work; OR Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR Fifteen semester hours of college training.
• Must meet the terminal operator certification/re-certification requirements within six months of employment as required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines.
• An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Responsibilities

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries.
• Alert the nearest officer/agent, dispatch to location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update desk log during communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed