Communications Manager, Clinical Departments & Institutes

Mass General Brigham•Somerville, MA

3d•Remote

About The Position

The Communications Manager is a key member of Mass General Brigham’s Marketing & Communications team, reporting to the Director, Clinical Department and Institute Communications. This role serves as a communications resource for the Clinical Department and Institute Communications team. This role is responsible for executing integrated communication plans. The Communications Manager will work closely with the various Clinical Department and Institute leadership teams to ensure effective communication that aligns with enterprise priorities and enhances faculty and staff engagement. A significant aspect of this role involves not only supporting the execution of communications plans but also the art of professional writing. The Communications Manager will be responsible for drafting clear, persuasive, and engaging announcements, editorial pieces, internal newsletters, and leadership messages. This requires a deep understanding of organizational objectives and the ability to translate complex information into accessible language tailored for diverse audiences, including clinicians, researchers, faculty, and staff. Core elements of the position include maintaining editorial consistency, upholding tone and voice standards, and ensuring that all written communications reflect the institution's values and strategic priorities. The role also demands strong collaboration with subject matter experts, creative teams, and leadership to shape narratives that inspire action and foster a sense of shared purpose across the organization. Success in this role will rely on close, coordinated collaboration across the broader Mass General Brigham Marketing and Communications ecosystem—including digital, content, brand, creative, media relations, editorial planning, and change management teams.

Requirements

Bachelor’s degree in Public Relations, Communications, Journalism, or related field required.
5+ years of progressive communications experience.
Demonstrated experience within a healthcare environment, preferably an academic medical center or large health system.
Proven expertise in internal engagement, change management, and storytelling.
Strong project management skills with the ability to prioritize and deliver under tight deadlines in a matrixed organization.
Exceptional writing, editing, verbal communication, and interpersonal skills.

Nice To Haves

2+ years in a leadership role strongly preferred.

Responsibilities

Executing integrated communication plans.
Working closely with Clinical Department and Institute leadership teams to ensure effective communication that aligns with enterprise priorities and enhances faculty and staff engagement.
Drafting clear, persuasive, and engaging announcements, editorial pieces, internal newsletters, and leadership messages.
Maintaining editorial consistency, upholding tone and voice standards, and ensuring that all written communications reflect the institution's values and strategic priorities.
Collaborating with subject matter experts, creative teams, and leadership to shape narratives that inspire action and foster a sense of shared purpose across the organization.
Collaborating closely with central Marketing & Communications teams to ensure cohesive messaging, reduce duplication, and maximize impact.
Participating in cross-enterprise campaigns and initiatives.
Using data and stakeholder feedback to refine strategy and drive iterative improvements.
Other duties as assigned.