Communications Manager

City of Berkeley • Berkeley, CA

10d • Onsite

About The Position

The City of Berkeley invites you to apply for the position of Communications Manager in the Police Department! In this role, you will have the opportunity to manage all operations and activities of the Communications Center Bureau. Responsibilities include developing and implementing policies, procedures and operating standards, and the continuous evaluation of the efficiency and maintenance of all communication equipment and systems. The Communications Center processes approximately 5,000 calls for service monthly, including emergency and non-emergency calls for Police, Fire, and Emergency Medical Services. The ideal candidate is a steady leader who can build trust with staff and communicate clearly in a fast-paced environment. They have experience managing or supervising a communications center and understand the challenges of staffing shortages, training, and employee wellness. They are proactive in finding solutions to staffing needs, supporting recruitment and retention efforts, and maintaining service levels during difficult conditions. The ideal candidate is also comfortable leading through change, including the implementation of new technologies and systems, and can help staff adapt through clear communication, training, and support. They are organized, approachable, and able to make sound decisions under pressure while keeping the team focused and supported.

Requirements

• Equivalent to graduation from high school and completion of 60 college semester or 90 quarter units in business administration, public administration, criminal justice or a related field; may substitute experience on a year-for-year basis for education.
• Five (5) years increasingly responsible experience in a public safety communications center, one of which must have been at the supervisory level or administrative capacity.
• Two years of experience directly related to emergency dispatching.
• Must be able to pass a psychiatric evaluation and P.O.S.T Dispatcher background investigation.
• Must be willing to work evening, night, weekend and holiday shifts.
• Must be able to travel to various locations within and outside the City of Berkeley to meet the program needs and to fulfill the job responsibilities.
• When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.

Nice To Haves

• An Emergency Medical Dispatcher, P.O.S.T. Dispatcher, Civilian Supervisor, Instructor Certificate, or completion of training required for one or more of these certificates is desirable.
• ICS 100, 200, 300, 400, 700 and 800 Incident Command system certification is desirable.

Responsibilities

• Manage all operations and activities of the Communications Center Bureau.
• Develop and implement policies, procedures and operating standards.
• Continuously evaluate the efficiency and maintenance of all communication equipment and systems.
• Support recruitment and retention efforts.
• Maintain service levels during difficult conditions.
• Lead through change, including the implementation of new technologies and systems.
• Help staff adapt through clear communication, training, and support.

Benefits

• Career in the public sector
• Fostering diversity, creativity, and innovation
• High-caliber, experienced staff
• Shared mission of serving the Berkeley community
• Promoting an accessible, safe, healthy, environmentally-sound and culturally-rich city

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED