Communications Manager

Regent University•Virginia Beach, VA

7d•$50,000 - $55,000•Onsite

About The Position

The Communications Manager provides executive oversight of personnel, operations, compliance, and communications technologies, ensuring the center operates at the highest standards of reliability, accountability, and readiness in support of campus law enforcement and emergency response missions in support of Regent University Police Department’s (RUPD) court-ordered jurisdiction.

Requirements

High school diploma or GED required
Minimum five (5) years in emergency communications, public safety dispatch, or law enforcement operations
Supervisory or management experience preferred
Demonstrated experience in crisis decision-making and operational leadership
Advanced understanding of CAD/RMS platforms, radio communications, integrated security systems, and Emergency Communications Center (ECC) technologies
Knowledge of CJIS, FCC, DCJS, and public safety communications regulations
Ability to exercise high-level discretion in handling sensitive operational, investigative, and personnel information
Analytical reasoning and sound judgment during complex or high-stakes incidents
Be proficient with administrative and reporting technologies (Microsoft Office Suite or equivalent)
Conduct successful background investigation, psychological evaluation, and drug screening
Have a valid driver’s license with acceptable driving history
Skills in leadership and personnel management, crisis management and decision-making, strategic planning and operational analysis, communication and interagency coordination
Commit to Regent’s core values of Excellence, Innovation, and Integrity

Nice To Haves

Associate or bachelor's degree in criminal justice, emergency management, communications, or related field preferred
Familiarity with emerging analytics, automation, and incident management systems preferred

Responsibilities

Direct and supervise all Communications Center operations, ensuring uninterrupted 24/7 emergency and non-emergency call handling and dispatch services
Maintain operational readiness through real-time situational awareness and command-level decision support during critical incidents
Serve as the primary communications authority during major incidents, system disruptions, or emergency activations
Develop and manage staffing plans, scheduling models, and resource deployment strategies to maintain continuous coverage
Establish and enforce operational standards, policies, and procedures consistent with campus policing doctrine and industry best practices
Conduct performance evaluations, coaching, and corrective actions to maintain professional standards and operational excellence
Oversee implementation, integration, and lifecycle management of emergency communications technologies, including but not limited to: Computer-Aided Dispatch (CAD) / Records Management Systems (RMS), Integrated radio and interoperable communications systems, Real-Time Crime Center platforms, Access control and video management systems, AI-assisted call triage and analytics tools, Emergency notification and threat-level activation systems
Coordinate with vendors, IT partners, and public safety agencies to evaluate, deploy, and maintain emerging technologies
Ensure system resilience, redundancy, cybersecurity integrity, and CJIS-compliant information handling
Serve as the Department’s Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC) Terminal Agency Coordinator (TAC) and liaison with the Virginia State Police
Maintain compliance with Criminal Justice Information Services (CJIS) standards, Federal Communications Commission (FCC) regulations, Department of Criminal Justice Services (DCJS) requirements, state 911 governance, and applicable public safety laws
Enforce confidentiality and secure information practices related to dispatch operations and criminal justice data
Lead the Communications Division training strategy to develop technically proficient, decision-ready personnel
Establish structured onboarding, field training, and continuing education programs aligned with Virginia DCJS standards and national communications benchmarks
Utilize quality assurance reviews and performance analytics to improve operational effectiveness
Maintain auditable documentation supporting certifications, compliance, and training accountability
Direct recruitment, hiring, development, and retention initiatives
Coordinate with interagency and campus connections
Serve as a liaison to university leadership, campus partners, and external public safety agencies
Coordinate communications protocols supporting campus emergency management, threat response, and joint operations
Participate in command staff meetings, professional development, and emergency planning initiatives