Communications Manager, CX Product Management & Marketing( Hybrid)

Cisco•San Jose, CA

7d•$165,000 - $239,200•Hybrid

About The Position

You will be part of Cisco’s Customer Experience (CX) organization focused on providing communications support for the CX Product Management and Marketing executive leadership. We are passionate about being at the innovative edge of technology, building exciting products that solve our customers’ biggest challenges, and taking the CX organization to the next level in the age of AI! The successful candidate will be in control of developing a narrative that informs, encourages, and engages internal and external audiences, in line with our organization’s vision, strategy, and values. They will employ a range of messaging platforms and channels, including internal and executive communications, customer and partner engagements, social media, newsletters, and industry events. We are seeking an artful writer and skilled strategic communicator who can translate technical concepts into clear, compelling language. Our team needs someone with a consistent record of producing high-quality, streamlined content, and a steadfast eye for quality and detail while balancing multiple projects. This role requires regular collaboration with senior leaders in Product Management and Marketing, as well as CX Engineering stakeholders, Corporate Communications, Corporate Marketing, and People & Communities.

Requirements

Bachelor’s degree in Communications, Business, Marketing or related field
10+ years in executive/internal/external communications
5+ years supporting senior executives
5+ years independently leading cross functional projects and communications.
Ability to translate multi-dimensional content into simple and relatable concepts using tools such as PowerPoint, Video, AI Tools and/or scripting

Nice To Haves

Communications professional with a proven track record to craft compelling messages that tell powerful stories and elevate the profile of executives or functional areas.
Content development partner and are able to understand the audience and adapt messaging as needed.
Solid understanding of the tech sector and are adept at using the tools to reach and engage with various audiences
You have experience building positive relationships with a highly matrixed group of stakeholders and understanding the executive's function and business strategy.

Responsibilities

Develop and execute strategic communications for the product organization, with support concentrated on the SVP CX Product Management role; build messaging aligned to Cisco CX outcomes and priorities, engage with customers, partners, industry professionals, and employees.
Produce employee-facing communications (e.g., organizational messages and All Hands meetings) and external content for executive leadership (e.g., keynote presentations, customer and partner executive briefings, thought leadership content).
Work with product management teams to articulate our value proposition and deliver it as a narrative in the form of presentations, messaging documents, blogs, and more.
Work closely with CX People & Communities to drive internal communications around group-wide initiatives and programs.
Partner with central communications teams to align messaging and content and amplify relevant stories.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)