Communications Insights Analyst - Consultant, Technical Transformation
About The Position
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Requirements
- Bachelor’s degree
- Experience in communications analytics, research, program evaluation, business analysis, or a related field.
- Strong skills in metrics definition, data analysis, dashboard development, and performance reporting.
- Ability to distinguish meaningful signals from noise across media, stakeholder, and program data.
- Strong written and verbal communication skills, including the ability to summarize complex findings clearly.
- Ability to work effectively with incomplete information and develop evidence-based recommendations.
- Strong process documentation, organization, and collaboration skills
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this role
- Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
Nice To Haves
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
Responsibilities
- Define, track, and report communications metrics aligned to audience and program objectives.
- Develop and maintain dashboards, scorecards, and performance reports.
- Monitor media, stakeholder, and communications feedback to identify trends and narrative shifts.
- Conduct stakeholder analysis, program evaluation, and targeted communications research.
- Translate complex analysis into concise management insights and recommended actions.
- Document measurement frameworks, processes, assumptions, and repeatable methodologies.
- Support communications strategy, planning, content development, and continuous improvement.
- Collaborate with strategists, content producers, and program stakeholders to apply insights.
Benefits
- Discretionary annual incentive program
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
