Communications Dispatcher (Lateral)

East Bay Regional Park District•Castro Valley, CA

3d•Onsite

About The Position

The East Bay Regional Park District's Public Safety Department is seeking a lateral Communications Dispatcher to work at their Public Safety HQ in Castro Valley, CA. This position supports emergency services in open spaces and is part of a full-service law enforcement agency. The hiring pools established from this recruitment will be used to fill current and future vacancies within a one-year period. The ideal candidate will be passionate about helping others, a great communicator, capable of establishing positive working relationships, comfortable making decisions with limited information, and able to exercise authority in emergency situations.

Requirements

Equivalent to completion of the twelfth grade.
Two years of recent, responsible work experience.
Possession of a valid California Driver's License with a satisfactory driving record.
Knowledge of the purposes and general methods of police and fire dispatching.
Knowledge of routine clerical operations.
Knowledge of office procedures, methods, and equipment including computers and software applications such as Microsoft Word, Excel, and Access.
Ability to type 40 net words per minute.
Ability to multi-task.
Ability to file and prepare accurate reports.
Manual dexterity to operate telephone, radio, and computer keyboard equipment.
Ability to speak English proficiently, clearly and audibly.
Ability to memorize and retain information quickly.
Ability to meet physical requirements (e.g., eyesight and hearing to satisfactorily complete job tasks).
Ability to spell correctly.
Ability to learn the laws, regulations, and rules applicable to the area of assignment.
Ability to learn operating procedures and policies of the assigned division.
Ability to follow instructions, reason clearly, analyze situations accurately, and act quickly and effectively in emergency situations.
Ability to operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers and park users.
Must pass a Level 3 background screening.
Must be willing to work evenings, weekends, and holiday shifts.
Must wear a Park District uniform.
Possession of current First Aid and CPR certificates must be obtained within the probationary period and maintained for continued employment.

Nice To Haves

Experience in a non-sworn capacity within a public safety department.

Responsibilities

Performs tasks necessary to effectively dispatch police, fire and park operations resources.
Receives telephone calls from the public, employees, or other agencies requesting information, police or fire assistance, including "911" and other emergency calls.
Transmits and receives radio messages.
Analyzes situations and dispatches the appropriate units.
Dispatches mobile units and other equipment to specified locations.
Makes telephone requests for ambulance, vehicle towing, or other emergency services.
Monitors other law enforcement and fire agencies’ radio frequencies and rebroadcasts pertinent information.
Communicates with other agencies to coordinate a medical response.
Operates and makes minor adjustments to radio telephone transmitting and receiving equipment.
Responds to in-field requests for communications aid at critical incidents or any aid when requested by a supervisor, including responding to a Mobile Incident Command center or off-site communications center in emergency situations.
Assists in the facilitation of emergency evacuation of the communications center.
Participates in mandatory off-site department trainings.
Performs varied clerical duties such as typing, maintaining message logs, assisting on reports and records, filing, answering phones, and responding to inquiries.
Processes police (court cases and parking citations), fire, medical, and field reports.
Performs data entry and retrieves data.
May be required to collect monies from members of the public for fees or fines.
Serves as Communications Supervisor in their absence.
Performs related duties as assigned.

Benefits

Medical
Dental
Vision
Flexible Spending
Pension benefits through California Public Employees Retirement System (CalPERS)
Tuition reimbursement
Professional development
Free on-site parking
Free parking permit for EBRPD parks (for up to 2 privately owned vehicles)
Employee discounts for certain EBRPD park amenities