Communications Dispatch Specialist - Very Part Time

Thedacare • Neenah, WI

11d • Onsite

About The Position

The Communications Dispatch Specialist supports the safety of ThedaCare staff and visitors by providing centralized information and communication services. Working in a fast-paced dispatch center, the specialist activates emergency and disaster alerts; triages and routes calls for ThedaCare hospitals and System Security; and monitors system-wide cameras, secured doors, and alarms. The role collaborates with team members, the community, and leadership.

The position is scheduled for 8 hours per week (0.2 FTE), with shifts listed as Tuesday 11 p.m.–7 a.m. one week and Wednesday 11 p.m.–7 a.m. the next, plus a holiday rotation. Orientation is full-time, includes a mix of day and night shifts, and may last up to 12 weeks. The role is based at ThedaCare Regional Medical Center – Neenah in Neenah, Wisconsin, and is non-exempt.

Requirements

• Must be at least 18 years of age.
• Three years of dispatching or call center experience involving multiple systems and prioritization.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 25 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Answer internal emergency calls to 444 and notify appropriate medical staff, security, police, fire, emergency units, and others.
• Answer internal and external non-emergency calls, provide information, and route or triage callers to the appropriate department.
• Monitor security and building-safety alarms and notify appropriate personnel or emergency services.
• Report maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintain and update records and reports, and retrieve and analyze data for staff and leaders.
• Operate Communication Dispatch Center software and equipment.
• Maintain radio contact with System Security, Facilities Management, and ThedaStar Dispatch.
• Monitor system cameras to support the safety of security personnel, staff, and visitors.
• Initiate contact with on-call Surgery Teams and departments at the request of callers.
• Use reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test alarms and equipment to ensure normal operation.
• Train new Communication Dispatch Specialists.
• Provide internal customer service to staff and vendors for requests such as security access, keys, morgue, and guest house assistance.
• Maintain regular and predictable attendance and work overtime or extra hours as required.
• Perform other related duties as assigned.

Benefits

• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team member cost-sharing premiums.
• Daycare access.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED