Communications Director

Brazoria County•Tx, TX

1d•Onsite

About The Position

The Communications Director plans, directs, and manages all operations of the Brazoria County Sheriff’s Office Emergency Communications Center, including 9-1-1 call taking, radio dispatch, and public safety communications systems. Ensures compliance with all federal, state, and local regulations; maintains operational readiness; and provides leadership strategic planning, and administrative oversight for personnel, technology systems, and service delivery. Responsible for the reliability, efficiency, and integrity of emergency communications that directly impact officer safety and public safety outcomes.

Requirements

Master Telecommunication Operation Certification or equivalent
Bachelor’s Degree in Criminal Justice, Public Administration, Emergency Management, Communications, or a closely related field
Minimum of 5-10 years of progressively responsible experience in public safety communications (dispatch/911 operations)
Minimum of 1-3 years of supervisor or command-level experience within a communications center.
Current or ability to obtain TCIC/NCIC Full Access Certification
18 Years of age or older
High school diploma or G.E.D.
Possess a valid Texas Driver’s License
Be a United States Citizen (Born or Naturalized)
Have a working cell phone
No more than 20/200 vision that is correctable to 20/20
No convictions or court-ordered community supervision or probation for any criminal offense above Class B misdemeanor within the last ten years from the date of the court order
Honorable Discharge from Military Service (If applicable)
Knowledge of the principles, practices, and procedures of the local and state criminal justice system.
Advanced proficiency with modern office equipment, systems, and procedures.
Ability to become proficient in all County and Department policies and procedures.
Working knowledge of National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) operations; Thorough understanding of FBI Criminal Justice Information Services Division (CJIS) Security Policy; Knowledge of CAD/RMS systems, radio communications systems, and call-handling platforms
Familiarity with NIMS/ICS principles and emergency management coordination;
Effective oral and written communication skills.
Ability to multitask and perform effectively in a constantly changing work environment.
Ability to exercise sound judgment and make well-reasoned decisions under high-stress conditions.
Ability to maintain strict confidentiality.
Ability to foster productive, cooperative working relationships with employees, supervisors, external partners, public officials, and the general public.

Nice To Haves

APCO or NENA Certifications (e.g. RPL, ENP, CMCP)
Experience managing CAD/RMS implementation or major technology projects
Experience with budgeting and capital planning

Responsibilities

Carry out the Sheriff’s Mission and Vision and adhere to the Office’s Core Values; Trust, Service, Community; Cultivates high morale and a Team culture within the Communication’s Unit and the Sheriff’s Office; Maintains proficiency in the essential functions of a Telecommunications Operator; Directs and oversee all daily operations of the 9-1-1 communications center, including call-taking, dispatch, and emergency coordination functions.
Develops and implements policies, procedures, and operational standards to ensure compliance with state and federal regulations and industry best practices.
Ensures compliance with CJIS Security Policy, TCIC/NCIC regulations, and all applicable laws governing criminal justice information systems.
Provides leadership, supervision, and performance management for communications personnel, including hiring, training, evaluation, and discipline.
Develops and manages the communications center budget, including personnel, equipment, maintenance, and capital improvement planning.
Oversee the operation, maintenance, and procurement of communications systems, including CAD, RMS integration, radio systems, and 9-1-1 infrastructure.
Coordinates with internal divisions, external agencies, and regional partners to ensure effective communication interoperability and mutual aid response.
Monitors operational performance metrics and implement continuous improvement strategies to enhance service delivery and response times.
Ensures all personnel receive required training, certification, and continuing education to maintain compliance and operational effectiveness.
Directs quality assurance and quality improvement programs, including call review, incident analysis, and corrective action implementation.
Serves as the agency’s liaison with regulatory bodies, technology vendors, and public safety organizations regarding communications operations.
Oversees emergency preparedness and continuity planning for communications operations, including disaster response and system redundancy.
Responds to critical incidents, major events, and high-risk situations requiring executive-level communications coordination.
Prepares reports, presentations, and strategic plans for command staff and governing bodies, including budget justifications and operational assessments.
Represent the County on the Gulf Coast Regional 9-1-1 Emergency Communication District; Assists is planning and execution of the county’s Emergency Management and disaster response operations; Performs other duties as assigned.