Communications Director, Human Resources

Citizens Bank

6d • Hybrid

About The Position

Citizens is seeking a proactive and strategic Communications Director to support our Commercial Banking division by delivering high-impact internal and external communications, with a focus on clear, compelling storytelling that advances priority business initiatives and transformation efforts. Reporting to the Head of Commercial and Business Banking Communications, this role will be instrumental in driving the Commercial Bank mission through impactful storytelling and engagement with diverse audiences, externally and internally. This person will shape tactics that connect with diverse audiences — including senior leadership, relationship managers, product partners and clients — while helping drive key business and cultural initiatives. This role blends strategic storytelling, persuasive communications and use of emerging technologies such as Gen AI to inform, engage and inspire. The ideal candidate is hands-on, with strong Commercial Banking communications experience and a proven track record of developing and executing integrated campaigns that advance strong narratives across channels and audiences, externally and internally.

Requirements

• 7-10 years of agency or in-house communications experience, with a strong track record leading integrated communications programs at major brands.
• Experience in commercial and/or investment banking strongly preferred.
• Deep understanding of commercial banking and capital markets audiences.
• Exceptional written and verbal communication skills, with the ability to simplify complex topics into clear messaging.
• Proven experience advising senior executives and building trusted partnerships across leadership teams.
• Demonstrated ability to translate complex strategies into clear, compelling narratives.
• Strong editorial judgment and crisis management capability; confidence making time-critical decisions and guiding spokespeople.
• Keen news instinct and ability to identify moments for thought leadership.
• Enthusiastic, with a ‘can do’ approach to all aspects of work.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Bachelor’s degree in Communications, Public Relations, Journalism or a related field.
• Demonstrated ability to partner cross-functionally to advance business priorities and ensure message alignment.
• Advanced understanding of media monitoring tools for reporting purposes.
• Ability to leverage Generative AI platforms and other advanced technologies in the design and execution of integrated programs.

Nice To Haves

• Strong critical thinking skills and strategic acumen
• Exceptional interpersonal and relationship-building skills
• Experience guiding sophisticated thought leadership and high-impact content initiatives
• Collaborative mindset with comfort operating across functions and lines of business
• Confidence operating in fast-paced, high-visibility environments
• Passion for continuous learning
• Attention to detail and accuracy

Responsibilities

• Design and execute integrated communications strategies aligned with business goals.
• Develop high-impact content: press releases, executive presentations, thought leadership, and internal messaging.
• Lead media relations for Commercial Banking across key markets and sectors.
• Secure visibility in top-tier national, regional and trade media advancing key messages; collaborate with social media teams to amplify reach.
• Drive internal communications initiatives that align with Citizens’ Commercial Banking missions and values.
• Establish and execute strategies to drive colleague alignment around business objectives and culture.
• Develop and maintain highly collaborative relationships at senior leadership levels and cross-functionally, ensuring effective communication and strategy alignment.
• Monitor, analyze and report on communications effectiveness using data-driven insights.
• Continuously refine strategies to improve engagement and impact.

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior