Head of Human Resources Communications, Director

Citi • New York, NY

2d • $170,000 - $300,000 • Onsite

About The Position

The Corporate Communications team, part of Enterprise Services and Public Affairs (ESPA), is responsible for enhancing and protecting Citi's reputation through communication with stakeholders, including employees. This dynamic team handles executive communications, public engagements, corporate reputation programs, and business-specific communications. Team members act as company spokespeople, drive employee engagement, and develop digital communications for a global workforce of over 225,000. The team collaborates with senior leadership and other ESPA members globally. The Director, Head of Human Resources Communications, is a critical role within Citi's Global Communications team. Reporting to the Managing Director, Head of Corporate Communications, this position will develop and execute strategic, high-quality communications to engage employees on HR priorities, both internally and externally through media, speaking engagements, and digital channels. The Director will shape the communications strategy, create compelling content and messaging aligned with company objectives, and lead a team of professionals. Close coordination with Communications colleagues across Citi's business lines, functions, and regions is expected.

Requirements

• Knowledge of communications and 15+ years of experience, including 8-10+ years' managerial experience
• In-depth familiarity with both media relations and internal communications, preferably at a large, global organization
• Experience pitching financial, business and industry publications
• Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders
• Strong and prolific writing and editing skills
• Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities
• Comfortable working in a fast-paced corporate environment with sensitive information
• Takes initiative, anticipates next steps and sets high standards in all he/she does
• Strong relationship management skills and experience working with stakeholders cross-functionally and globally
• Creative, thoughtful approach to work product and regularly brings forward new ideas
• Experience managing third-party agency relationships
• Persuasive when presenting to larger groups or in regular meetings, both internally and externally
• Exceptional attention to detail
• Integrity, maturity, dependability, and a positive professional attitude
• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
• Integrity, maturity, dependability, a positive professional attitude
• A team player who will implement initiatives effectively and motivate others to perform their task
• A leader who will implement initiatives effectively and motivate others to contribute
• Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
• Track record of success in delivering high quality work in a fast paced and dynamic environment
• Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation
• Bachelor’s degree in business management, communications, marketing or another related field

Responsibilities

• Oversee internal and external Human Resources communications
• Develop and lead a communications strategy that enhances and protects Citi’s profile and reputation and reflects its strategic priorities
• Develop and maintain strong working relationships with key media outlets
• Lead executive communications for Chief Human Resources Officer and support functional leaders and partners in driving consistent messaging that has the right tone and information and is clear, conversational and engaging
• Develop creative communications tactics to break through and resonate with colleagues globally while also leveraging various communication channels
• Manage and assist in the development and production of a variety of communications materials, including talking points, FAQs, media statements, executive memos, etc.
• Design and deliver communications plans that effectively manage change and associated risks
• Lead a team of professionals that support key areas of work
• Develop talent and manage performance of team to achieve a standard of excellence
• Work cross-functionally with many teams across Citi, including business lines and other functional areas

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director