Communications Coordinator

Four Seasons Hotels and Resorts•Palm Beach, FL

21h•Onsite

About The Position

Four Seasons Resort Palm Beach is seeking a Communications Coordinator to join their Reservations team. This role is an opportunity to begin a career with a leading luxury hotel company. The ideal candidate will possess excellent phone communication skills, strong attention to detail, and the ability to multitask. A warm, welcoming voice, a positive attitude, and knowledge of hotel operations are also desired. Previous experience in a relevant administrative position (1-2 years) is considered an asset. The candidate must be fluent in reading, writing, and spoken English and be available to work all shifts, including mornings, evenings, weekends, and holidays.

Requirements

Excellent phone communication skills
Strong attention to detail
Ability to multi-task
Warm, welcoming voice
Positive attitude
Knowledgeable about hotel operations
Fluent in reading, writing and spoken English
Ability to work all shifts including mornings, evenings, weekends, and holidays
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal, typing and communication skills
Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
Skills and ability to learn and master multiple software systems

Nice To Haves

1-2 years of previous experience in any relevant administrative position

Responsibilities

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Ensures that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks.
Support with providing exceptional quality service to our guests through our Chat messaging system.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), internet system and facsimile machines.
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, and call waiting.
The ability to assist callers in placement of local or long distance and prepare charges for posting to proper accounts.
The ability to report and log all telephone maintenance and operational problems.
The ability to handle messages accurately and timely.
The ability to maintain upkeep of phone equipment and headsets.
The ability to coordinate all special telephone requests for guests in meeting or guestrooms.