Communications Coordinator

Virginia Information Technologies Agency•Richmond, VA

2d•$82,800 - $93,150•Hybrid

About The Position

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Communications Coordinator in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services. This position serves as the Division's primary communications and constituent engagement lead, analyzing constituent feedback to identify trends, improve communications, and enhance the Division's regulatory programs. The selected incumbent will be expected to work in the office, with the eventual potential for a hybrid schedule in accordance with state and agency policies. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

Requirements

Experience with quantitative and qualitative data collection, analysis, and reporting.
Knowledge of best practices in public-sector communications and engagement.
Experience with communicating with a diverse audience via multiple methods.
Ability to manage difficult people and de-escalate difficult situations.
Knowledge of process improvement and quality assurance methods.
Experience managing multiple assignments and meeting deadlines.
Experience working both independently and as a contributing team member.
Skilled in documentation, including taking minutes, writing and maintaining reports, keeping logs.
Excellent communication, project management, and relationship-building skills.
Attention to detail.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience developing and delivering effective presentations.
Experience with program evaluation.
Demonstrated understanding of working with confidential documents and information.
Experience leading or participating in outreach efforts and establishing relationships with stakeholders.
Experience using mass communication platforms (e.g., Constant Contact, GovDelivery, Mailchimp).
Experience using content management systems (e.g., WordPress, Drupal, Wix).
Experience using editing and design tools (e.g., Adobe Photoshop, Adobe Premiere, Canva).
Ability to occasionally travel day and overnight.

Responsibilities

Serve as the Division’s central analyst for constituent email communication trends by monitoring, triaging, and routing inquiries in a timely, accurate, and professional manner.
Collect, analyze, and report quantitative and qualitative data related to trends and root causes of constituent inquiries, complaints, service barriers, and barriers to communication effectiveness.
Communicate effectively with constituents representing a broad range of literacy levels, technical knowledge, and emotional states—including individuals who may be frustrated or upset—and provide clear, respectful assistance.
Collaborate with Division leadership to review, update, and maintain accurate, accessible, and current website content; process content changes and updates using content management systems and according to established timelines.
Develop and present data-informed reports and recommendations to Division leadership to reduce constituent pain points, improve communication strategies, and enhance the quality and efficiency of Division programs.
Provide professional consultation and outreach to industry groups, including developing and maintaining a list of key stakeholders, for each of the five regulatory programs under the Division's authority.
Draft, disseminate, and evaluate the effectiveness of mass email campaigns tailored to diverse audiences.
Identify and execute informational outreach opportunities related to the work of the Division (e.g., virtual town halls, onsite career fairs.)
Support overall Division operations by collaborating on projects, participating in team initiatives, and sharing knowledge across work groups.
Receive, review, log, and process incoming FOIA requests from the public and the Director’s Office in accordance with statutory requirements.
Research requested records and prepare responses, including cost estimates and extension requests, within required deadlines.
Consult with the Director’s Office and the Office of the Attorney General regarding complex, unusual, or legally sensitive requests.
Monitor and stay current on changes to FOIA statutes, guidance, and best practices.
In consultation with the Private Security Services Advisory Board (PSSAB) Secretary, record, transcribe, and maintain minutes of PSSAB meetings, ensuring accuracy, completeness, and compliance with public records requirements.
Maintain and organize all PSSAB-related files, including archived records, nominations documentation, appointment documentation, travel reimbursement submissions, and official correspondence.
Coordinate PSSAB meeting logistics, including securing meeting locations, tracking attendance, and maintaining quorum records, and liaising with the agency’s Criminal Justice Services Board representative.