Communications Clerk

Winnipeg Regional Health Authority • Winnipeg, MB

2d • Onsite

About The Position

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Requirements

• Six (6) months related experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
• Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.
• Grade 12, or recognized equivalent.
• Fluently bilingual in both English and French.
• Ability to work in a Windows operating environment.
• Keyboarding skills.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families.
• Current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check

Responsibilities

• Answering and transferring all incoming calls
• Directing inquiries
• Using the Public Address and External Paging Systems to contact physicians and Administrative Personnel
• Making emergency announcements
• Maintaining directories and records of phone lists, etc.
• Performing other related duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED