Communications Center Supervisor

PHI - Quality Care Through Quality Jobs•Phoenix, AZ

8d•Onsite

About The Position

PHI Health is looking for dynamic, driven individuals to join their team as a Communications Supervisor in Tempe, AZ. This role is crucial in orchestrating seamless operations for air ambulance services, ensuring the efficiency of their advanced fleet and patient safety. The Communications Supervisor will collaborate with industry experts, drive initiatives to enhance services, and expand reach. PHI Health is the leading air ambulance provider in the United States, known for its safety record and expertise in aviation, medical, and communication fields. They transport over 22,000 patients annually from more than 80 bases across the country, with a mission to move communities to health while maintaining the highest safety standards.

Requirements

Minimum of three years experience as a communications specialist, combined with extensive EMS experience or equivalent preferred.
Minimum of one year supervisory experience preferred.
Must be creative, be able to function efficiently under pressure and use problem-solving skills effectively.
Must possess good human relations and communications skills for interfacing with all levels of internal and external customers.
Extensive working knowledge/experience of radio/medical terminology is strongly preferred.
Must possess intermediate knowledge and proficiency with computer systems (hardware and software) and office equipment.
High school diploma or GED.
Must be able to read, write, speak and understand English.
Must be able to pass pre-placement drug screening and background screen.

Nice To Haves

Extensive EMS experience or equivalent preferred.
Minimum of one year supervisory experience preferred.
Extensive working knowledge/experience of radio/medical terminology is strongly preferred.

Responsibilities

Responsible for performing daily supervisory functions, including scheduling, staffing, annual assessments, daily communications with staff, new hire training, material and equipment management.
On-call for departmental issues occurring outside normal office hours.
Responsible for the effective coaching, and mentoring of Communication Specialists to ensure needs of the team are met.
Performs duties of a communication specialist and works on line if needed for adequate communications coverage due to insufficient staffing availability.
Maintains and verifies the quality and accuracy of all communication center related transport documentation.
Maintains technical equipment such as telephone/radio recorder and effectively interacts with contract vendors for service and maintenance of equipment.
Develops and maintains productive relationships with both internal and external customers, with special emphasis on requesting agencies communications staff and management.
Creates and maintains statistical information and reports as required for the Director.
Collects information, performs price quotes, and coordinates details for long range flights.
Required to perform the Flight Coordinator duties.
Creates and maintains all CQI needs for the Communication Center/shift in which he/she works.
Responsible for the training and education for the Communication Center/shift in which he/she works.
Responsible for participation in program level CQI meetings, and preparation of the data and discussion points for the meeting.
Facilitate and coach preceptors through the process of training individual Communication Specialists.
Monitor training process of Direct Report Communication Specialists to ensure a solid, and standard foundation of knowledge is created for any new Communication Specialist.
Other duties as may be assigned.