Communications Supervisor

Mosaic Life Care•Saint Joseph, MO

About The Position

The Communications Supervisor is a member of the Communication Desk team, responsible for researching, providing resolutions on or triaging more complex requests. This is a working staff position. The position is specialized in policies and processes supporting the Communication Desk. The Communications Supervisor will work under direction of the Emergency Management/Communication Manager. This is to ensure service delivery is consistently high-quality, and collaborates with COEs, functional resources, and third-party vendors, when necessary. The Communications Supervisor works under the supervision of the Manager to provide second-level support for the Communication Desk staff and day-to-day administrative and staff support necessary for the successful operation of the department. The Communications Supervisor is responsible for supervision and operational oversight of the Communications Desk and hospital communications functions. This role ensures reliable, compliant, and high-quality communication services supporting patient care, safety, emergency response, and business continuity.

Requirements

Specialized in policies and processes supporting the Communication Desk.
Works under the direction of the Emergency Management/Communication Manager.
Works under the supervision of the Manager.

Responsibilities

Supervision and operational oversight of the Communications Desk and hospital communications functions.
Ensuring reliable, compliant, and high-quality communication services supporting patient care, safety, emergency response, and business continuity.
Providing second-level support for the Communication Desk staff.
Providing day-to-day administrative and staff support necessary for the successful operation of the department.
Researching, providing resolutions on, or triaging more complex requests.
Collaborating with COEs, functional resources, and third-party vendors, when necessary.