Communications Center Representative I

WakeMed Health & Hospitals • Raleigh, NC

1d

About The Position

The Communications Center Representative I uses a computer-integrated telephone system to centrally process internal and external calls routed to the organization's switchboard. The representative provides the general public with patient and general information about services across the multi-site WakeMed healthcare system. Physician calls receive priority to support coordinated patient care. The role also assists hospital staff with call transfers, conference calls, and international dialing; page messaging; and contacting on-call staff and physicians after hours for inpatients and current patients of WakeMed primary care and specialty practices. The representative activates emergency response teams for in-house medical emergencies and environment-of-care events.

WakeMed Health & Hospitals has served the community since 1961 and describes itself as the leading provider of health services in Wake County. Its mission is to improve the health and well-being of the community through outstanding and compassionate care.

Requirements

• High school diploma or equivalent required.
• Three years of customer service experience required.

Nice To Haves

• Three years of call center/contact center experience preferred.
• Three years of medical terminology experience preferred.
• Three years of multi-line telephone experience preferred.
• Visitor services experience preferred.

Responsibilities

• Centrally process internal and external calls routed to the organization's switchboard using a computer-integrated telephone system.
• Provide the general public with patient information and general information about services across the WakeMed healthcare system.
• Prioritize physician calls to support coordinated patient care.
• Assist internal hospital staff with call transfers, conference calls, and international dialing.
• Assist with page messaging and contact on-call staff and physicians after hours for inpatients and current patients of WakeMed primary care and specialty practices.
• Activate emergency response teams for in-house medical emergencies and environment-of-care events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED