Communications Representative

Henry Ford Health • Clinton Township, MI

3d • Onsite

About The Position

Join our dynamic team at Henry Ford Macomb Hospital, a high-acuity hub serving Macomb County's fast-growing communities. Located near the beautiful Lake St. Clair, our hospital blends suburban comfort with easy access to Detroit, offering a perfect balance for both career and lifestyle. As part of Henry Ford Health, you'll be part of a mission-driven organization committed to exceptional care and innovation.

As a Communications Representative, you will play a vital role in ensuring seamless communication across our healthcare system. You'll manage incoming, outgoing, and internal calls, operate public address and paging systems, and monitor alarm systems to ensure safety and efficiency. Your work directly supports patients, hospital personnel, and external callers, contributing to a safe and responsive healthcare environment.

Requirements

• High School diploma or equivalent.
• Minimum of 6 months experience operating a computer-based intelligent console.
• Ability to type 25 WPM.
• Excellent interpersonal and communication skills.
• Ability to function in stressful situations and multitask effectively.

Nice To Haves

• Experience with prepackaged software.
• Familiarity with healthcare communication systems.

Responsibilities

• Relay incoming, outgoing, and internal calls using a computer-based intelligent console.
• Operate public address and paging systems for emergency and routine communications.
• Monitor alarm systems, including fire alarms, and initiate appropriate notification processes.
• Coordinate and operate internal and external beeper/radio relay systems.
• Provide general approved patient information to callers during designated hours.
• Maintain records and logs, ensuring accuracy and confidentiality.

Benefits

• At Henry Ford Health, we foster a collaborative environment where you can grow your career, contribute to mission-driven work, and learn from diverse teams. Join us to make a meaningful impact in healthcare.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED