Communications Associate

SP Plus•Lawrenceville, GA

8d•Onsite

About The Position

The posting title is Communications Associate, but the description outlines duties for a Mobility Specialist Driver. This front-line role represents Metropolis Parking and supports customers using its technology-driven parking experience. The employee assists guests with parking technology enrollment, provides courteous service, supports parking-policy compliance, maintains parking facilities, and helps with facility operations. The role requires stamina, attention to detail, and a customer-first approach in a fast-paced environment, with growth potential for high-performing team members.

Requirements

Valid state driver’s license, current address, and acceptable driving record.
Strong customer service orientation and willingness to go above and beyond.
Comfort using mobile devices and technology, including iPad, iPhone, and Android devices.
Ability to communicate effectively in spoken English with customers and team members.
Strong interpersonal and communication skills.
Reliable and adaptable, with the ability to thrive in a fast-paced environment.
Ability to stand and walk for extended periods, up to six consecutive hours.
Ability to visually inspect vehicles and physically access all areas of garages and lots.
Comfort working outdoors in all weather conditions.
Flexibility to work various shifts, including weekends and evenings.
Ability to stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift or move up to 25 pounds.

Nice To Haves

Ability to safely drive a manual-transmission vehicle.
High school diploma or GED preferred, but not required.
Prior parking industry experience preferred, but not required.

Responsibilities

Greet and assist guests in parking lots and garages, providing professional and friendly service.
Educate customers about Metropolis parking technology and assist with enrollment as needed.
Promote positive customer relationships by delivering excellent customer service.
Respond to customer questions and concerns confidently and courteously.
Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
Issue parking violations in accordance with company policies.
Document violations using company-provided mobile devices, including photo documentation.
Maintain the cleanliness of parking lots, garages, and common areas.
Identify and promptly report debris, spills, hazards, or maintenance issues.
Sweep floors, collect trash, and empty trash receptacles as needed.
Perform basic vehicle maintenance, including cleaning, washing, oil changes, and minor upkeep.
Work independently and collaboratively as part of a team.
Observe all safety protocols.
Perform additional duties as assigned.