Communications Assistant

Roccam Recruiting•San Francisco, CA

5d•Hybrid

About The Position

The SF LGBT Center is seeking a Communications Assistant, an entry-level role focused on content creation and communication strategy. This position reports to the Senior Communications Manager and is part of the Development and Communications Department. The role is crucial for strengthening and expanding the Center's branding and communication efforts to highlight its community impact. The Communications Assistant will collaborate across departments to produce promotional content for social media, email, blogs, and video. This role also involves assisting with fundraising content, copy-editing, and maintaining the organization's website.

Requirements

Curious, inquisitive, and possess strong communications skills.
Ability to juggle multiple projects in a timely manner.
At least 1 year of experience in social media or other communications roles.
Strong writing (social media captions, blog writing, copy-editing), and visual content creation skills preferred.
Strong interest in building short-form video skills for platforms such as IG Reels.
Strong organizational skills and attention to detail.
Strong interest in keeping a pulse on current community trends, conversations, and cultural zeitgeist.
Flexibility to adapt to constantly changing social and digital tools.
Inquisitive and entrepreneurial approach, including solution-oriented approaches to complex issues.
Ability to learn and internalize new information, concepts, and practices.
Ability to work in a culturally diverse environment.
High standards of personal ethics, professionalism, and respectful communication.
Must be able to handle sensitive information with tact, diplomacy, and discretion.
Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, and economic justice.
Interested in learning about the needs of underserved LGBTQ+ communities and the ability to work with a broad range of constituents and stakeholders representing LGBTQ+ people and allied communities.

Nice To Haves

LGBTQ+-related communications experience is a plus.
Experience working with social media platforms such as Instagram, LinkedIn, and Facebook as well as social media management/creation tools such as Canva and Meta Business Suite is a plus.
Experience working with website and email platforms such as WordPress, Mailchimp, Pardot, or Constant Contact, and/or basic knowledge of HTML is a plus, but not required.
Desire to use visuals, research, and partnership + community testimonials to tell stories.

Responsibilities

Assist the Communications Manager with developing, maintaining, and strengthening the Center's communications channels, brand identity, voice, and storytelling.
Assist the Communications Manager with creating visual content and written material for owned communications channels—including social media platforms, email newsletters, short-form videos, Center blog, and more.
Create, curate, and post original content such as flyers, promotional videos, and event photography on the Center's social channels (Facebook, LinkedIn, and Instagram) and email platforms, aligning with Center's mission, programming, services, and factors in relevant community conversations and conversation trends.
Support the Communications Manager in working cross-departmentally to develop strategic programming messaging. Partner with staff, under the guidance of the Communications Manager, to ensure brand consistency across all promotional materials, building communications goals, and institutionalizing best practices.
Support the Communications team with cross-department administrative logistics such as scheduling meetings, taking notes and action items, coordinating details from staff and community partners, updating content calendars or workback plans, etc.
Serve as the primary responder to community messages received across social media and email channels. Assist with developing and maintaining relationships with community partner organizations to support mutually beneficial promotional efforts.
Support with measuring and tracking community engagement across social and email channels.
Support the Communications Manager in partnering with the Director of Development & Communications to develop fundraising content to grow contributed income (excludes grant writing).
Support the Communications Manager with maintaining the organization's website—including writing content, aesthetic quality, information architecture, and overall user experience.
If desired, potential to assist the Communications Manager with media relations— compiling media research, building media lists, and collaborating on briefing materials.
Other duties as assigned.