Communications Assistant B

McGill University • Montreal, QC

6d • Onsite

About The Position

University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill’s record of fundraising success in support of University priorities. By joining UA, you can be part of a dynamic and exciting team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University. Under the direction of the Senior Officer, Alumni Engagement, Affinity & Engagement Operations, the incumbent assists with various tasks such as providing technical support on alumni social media sites, on the Alumni Website, troubleshooting community member issues and providing additional support to ensure the smooth functioning of the unit.

Requirements

• Solid command of the English language
• knowledge of McGill campus and resources
• ability to use MS Office Suite and web-based databases
• Must be currently enrolled in a Bachelor's Degree at McGill University
• Eligible for McGill’s Work Study Program
• Authorized to work in Canada
• Willing to work in the province of Quebec at the campus where the position is based / located
• High School Diploma
• 1 Year Related Experience

Nice To Haves

• organization and time-management skills
• intermediate French (written)

Responsibilities

• Reviews and responds to alumni requests for assistance, which includes: Assisting with and troubleshooting access requests to Alumni resources, Providing guidance, information and how-tos with respect to online Alumni resources, Dispatching requests to the appropriate support units when needed
• Updates templated responses
• Updates internal knowledge documents
• Works with colleagues to provide better customer service
• Assists with testing new solutions for alumni use

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED