Communications and Creative Content Lead

MANNA FoodBank • Mills River, NC

11h • Hybrid

About The Position

The Communications and Creative Content Lead is a public-facing role within MANNA’s Communications Team that supports the creation, coordination, and delivery of mission-aligned content across MANNA’s digital, print, and organizational communications channels. This role is responsible for managing and producing social media content, supporting email newsletters and outreach communications, creating written and visual content, capturing photo and video assets, and helping maintain accurate and up-to-date website and marketing materials. Working closely with the Communications Manager and Director of Marketing and Communications, the Content Lead supports communications project management, audience engagement, brand consistency, advocacy messaging, programmatic storytelling, and reporting across MANNA’s communications channels. This role requires basic design skills to create and update print and digital marketing assets, while also coordinating with outside design vendors on larger or more complex graphic design projects.

Requirements

• A range of education, training, certifications, and experience will be considered for this position. - This range could include a High School diploma or equivalent, combined with four+ years of relevant and successful work experience, and up to a four-year degree with two to three years of successful work-related experience.
• Fields of experience can include administrative support, customer service, social media management and digital marketing, or nonprofit experience.
• Advanced computer skills with an elevated level of proficiency in Microsoft Office Suite and Outlook are essential.
• Intermediate to advanced graphic design skills is a requirement, with a preference for candidates who have strong Canva and Adobe Creative Suite capabilities (i.e. InDesign, Illustrator, Photoshop, Lightroom, Premier Pro). Candidates will be required to submit a portfolio of creative samples.
• Demonstrated ability to learn and navigate technology and databases.
• Demonstrated proficiency in working with social media platforms.
• Experience with basic web platforms (WordPress preferred).
• Demonstrated decision making skills and sound judgement regarding creating externally facing content.
• Successful experience in photo and video production.
• Proven ability to work remotely with some office time, work to deadlines and manage multiple priorities.
• Strong interpersonal, written, and verbal communication skills
• Exceptional communication skills to engage with a diverse group of key stakeholders and staff.
• A commitment to the mission of MANNA FoodBank in the work toward ending hunger in Western North Carolina
• Proof of current, valid Driver’s License, auto insurance, use of a personal vehicle and clean MVR
• Every MANNA FoodBank employee must subscribe to a Criminal background check and pre-employment drug testing.
• Valid Driver’s License and clean driving record required.

Nice To Haves

• Bilingual Spanish/English proficiency is preferred to support communication with our neighbors. However, qualified candidates without Spanish language skills will be considered.
• Training or familiarity with principles of project management, especially with tools such as Monday.com
• Familiarity with photography, still photo editing, and video editing
• Food bank experience, a plus

Responsibilities

• Attend community markets and other public-facing spaces on behalf of MANNA to capture digital assets, such as video, still photography, audio, etc., to produce new visual and written content monthly.
• Daily monitor and respond to external audiences via MANNA’s social media channels and online platforms.
• Create custom content needed (photos, videos, copy, graphics, etc.) for a variety of communications, reporting, and compliance needs.
• Prepare content for donor engagement and fundraising initiatives.
• Lead and prepare programmatic communications with the Communications Manager.
• Organize and manage our image and video archive.
• Provide content as needed to support all organizational departments.
• Create compelling graphic designs to support MANNA’s communication efforts, including newsletters, brochures, social media posts, event materials, email campaigns, presentations, fundraising collateral, website visuals, signage, and print advertisements. Ensure all designs align with MANNA’s brand standards and effectively convey the organization’s mission and impact.
• Collaborate with outside vendors for graphic design requests
• Manage, create and produce monthly Fresh News email newsletter, blog posts, and social media content.
• Support the Volunteer Manager with the creation of the quarterly HeartBeet Bulletin email newsletter.
• Manage and coordinate all social media scheduled posting and reporting.
• Produce vertical and short-form video content to support organizational work and strategic initiatives.
• Write, edit, and adapt compelling, mission-aligned content for diverse audiences across MANNA’s communications channels, including social media, website content, newsletters, donor and fundraising communications, media materials, advocacy messages, and programmatic storytelling.
• Manage communications projects and content workflows through Monday.com, tracking requests, timelines, deliverables, approvals, and reporting needs across MANNA’s communications channels.
• Maintain and grow email newsletter base and email open rate growth strategies.
• Assist in refreshing and maintaining MANNA marketing and communications materials as needed, ensuring content is accurate, current, mission-aligned, and consistent with brand standards.
• Collaborate with and support the Communications Manager in maintaining accurate and up-to-date website content, including drafting, editing, and implementing copy updates on mannafoodbank.org as needed.
• Manage MANNA’s social media channel content, including content creation, strategic engagement strategies, and audience growth strategies in line with Resource Development team goals, and overall organizational strategic initiatives.
• Work with Programs department on social media outreach initiatives and grant reporting requirements.
• Support the Helpline team with social media messaging and email requests from neighbors seeking food assistance, ensuring communications are accurate, timely, accessible, and aligned with available community resources.
• Support MANNA’s advocacy activities and communications with ad hoc Call to Action email blasts and social media communications.
• Provide monthly reports on social media and email communication engagement for the Monthly Business Report.
• Provide staff support for internal communications tools, visual needs, program, and outreach tools, etc.
• Help maintain and support excellent brand consistency across the organization.
• Work as a member of the Resource Development team to support events, recognition initiatives, and industry specific campaigns.

Benefits

• Medical, Dental, & Vision Insurance
• 136 hours PTO in the first year (after 90 days of employment)
• 10+ Paid Holidays
• Paid Breaks
• Parental Leave
• 401k Retirement Plan with 3% company match (after 90 days of employment)
• Short Term & Long-Term Disability Insurance
• Accidental Injury Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED