Communications and Change Specialist

BMO•Toronto, ON

4d•CA$56,000 - CA$103,500•Onsite

About The Position

Recommends, develops, and executes communication plans and solutions based on business strategy, stakeholder needs, and alignment with the overall communications strategy. Collaborates proactively with internal and external stakeholders to incorporate business context into communication solutions. Leads or supports the development of communication plans designed to influence or change behaviours, including creating tailored messaging and identifying appropriate channels. Reviews communication materials to ensure they meet quality standards and translation requirements. Coordinates, distributes, and publishes communication content and initiatives. Measures the effectiveness of communications, gathers feedback, and continuously evaluates communication content, channels, platforms, tools, and technologies. Builds and maintains relationships across the organization to identify and share newsworthy information. Develops strong relationships with internal and external stakeholders and ensures alignment among partners. Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results. Engages leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change & what it means for customers and employees. Understands a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels), and associated risks that must be interpreted, evaluated and mitigated. Drives overall business results by ensuring that change is understood, accepted and sustained. Analyzes the scope of change to determine people, process, financial, technology, risks & other impacts. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives. Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes. Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders. Develops change management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Develops change strategy that enables leaders to promote the change and execute the change; ensures stakeholders to want to make the change. Builds and executes communications plans to drive awareness and understanding, including analyzing audiences, developing key messages and identifying the right channel, frequency and sender. Identifies resistance to the change and builds required plans to overcome objectives through communications and training in order to implement and sustain the change. Monitors and tracks adoption of the change, and addresses any issues. Implements any corrective actions required and celebrates successes. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Recommends, develops, and executes communication plans and solutions based on business strategy, stakeholder needs, and alignment with the overall communications strategy.
Collaborates proactively with internal and external stakeholders to incorporate business context into communication solutions.
Leads or supports the development of communication plans designed to influence or change behaviours, including creating tailored messaging and identifying appropriate channels.
Reviews communication materials to ensure they meet quality standards and translation requirements.
Coordinates, distributes, and publishes communication content and initiatives.
Measures the effectiveness of communications, gathers feedback, and continuously evaluates communication content, channels, platforms, tools, and technologies.
Builds and maintains relationships across the organization to identify and share newsworthy information.
Develops strong relationships with internal and external stakeholders and ensures alignment among partners.
Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results.
Engages leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change & what it means for customers and employees.
Understands a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels), and associated risks that must be interpreted, evaluated and mitigated.
Drives overall business results by ensuring that change is understood, accepted and sustained.
Analyzes the scope of change to determine people, process, financial, technology, risks & other impacts.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives.
Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes.
Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change.
Ensures alignment between stakeholders.
Develops change management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Develops change strategy that enables leaders to promote the change and execute the change; ensures stakeholders to want to make the change.
Builds and executes communications plans to drive awareness and understanding, including analyzing audiences, developing key messages and identifying the right channel, frequency and sender.
Identifies resistance to the change and builds required plans to overcome objectives through communications and training in order to implement and sustain the change.
Monitors and tracks adoption of the change, and addresses any issues.
Implements any corrective actions required and celebrates successes.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.