Change and Communications Manager

JLL•Chicago, IL

5d•Hybrid

About The Position

The Change and Communications Manager drives employee engagement, adoption, and awareness across Block’s workplace programs and transitions. This role develops and executes communications strategies that connect Block employees to their workplace, support organizational change initiatives, and amplify the JLL-Block partnership.

Requirements

Ability to influence without direct authority
Experience managing competing priorities in a fast-paced environment
Familiarity with employee engagement platforms (Slack, Google Workspace, SharePoint, Notion, Microsoft/TEAMs, etc.)
5+ years of experience in internal communications, change management, or corporate communications
Proven track record executing change programs in a corporate real estate or workplace environment preferred
Strong writing and content development skills across multiple formats and audiences
Experience with change management frameworks strongly preferred
Ability to operate at both strategic and executional levels
Bachelor’s degree in Communications, Marketing, Organizational Development, or related field
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Develop and execute an integrated change management and communications strategy aligned to Block’s workplace transformation roadmap
Create compelling, brand-aligned content across channels for a global employee audience
Partner with Experience, Facilities, and Technology teams to communicate service changes, space updates, and program launches
Build and maintain a communications calendar; manage cadence and consistency of employee and client facing messaging
Support leadership communications, including town halls, all-hands content, and executive briefings related to workplace initiatives
Measure communication effectiveness and refine approach based on engagement data
Serve as subject matter expert on change management methodology
Partner with executive leadership to develop communication strategies for global initiatives and organizational change.
Advise leaders on messaging, communication timing, and employee engagement best practices.
Develop change impact assessments, communication plans, stakeholder analyses, and readiness strategies for major workplace initiatives.
Identify organizational risks and recommend communication strategies to improve adoption and minimize disruption.
Establish communication standards, templates, and governance to ensure consistency across regions.
Maintain brand and tone consistency across all employee-facing communications.
Collaborate with Workplace Experience, Facilities, IT, HR, Sourcing, Events, Finance and Security to align communications across business initiatives.
Coordinate communications across multiple global time zones and regional teams.