Communications Analyst
About The Position
The Raleigh Police Department is seeking an experienced Communications Analyst. This position is the first level in a three-level Communications Series devoted to creating and disseminating visual, digital, written and spoken information about the City. Incumbents provide public information and professional communications support to management by performing journey-level public information and public affairs work on behalf of Raleigh Police Department. Work may include handling media inquiries; writing or editing news releases; writing scripts; handling citizen inquiries; managing internal and external communications, as assigned; developing and managing collateral material (brochures, inserts, newsletters); field producing of video; taking photos; assisting with on-line content and web pages; assisting with the Raleigh Police Department’s social media accounts; and participating in meetings and events, as assigned.
Requirements
- Bachelor’s Degree in public relations, communications, public affairs or directly related field and two (2) years of public communications experience OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation
- Valid North Carolina Class C Driver's License or the ability to obtain within 60 days of hire
- Practicing concepts and methods of print production
- Practicing guidelines of news writing and editing
- Principles and applications of critical thinking and analysis
- Principles and methods of qualitative and quantitative research
- Customer service principles
- Specialized equipment relevant to area of assignment
- Modern office technology
- Planning, preparing, designing and editing communications materials
- Gathering data, analyzing findings and applying logic and reason
- Coordinating deadlines and prioritizing competing demands
- Researching industry trends, solutions, and best practices
- Compiling and sorting data and articulating issues and recommendations
- Authoring and preparing original reports, documents, and presentations
- Organizing and maintaining records and files
- Providing customer service
- Utilizing a communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
Responsibilities
- Prepares, edits, and designs publications and brochures; reviews and verifies style; captures, takes and/or selects photographs; prepares and gathers content; and coordinates print materials production
- Performs research; gathers and evaluates data and information for communication planning and delivery; monitors and recommends communication opportunities and technologies that align with goals and strategies of assignment; evaluates communications results
- Serves as a RPD Public Affairs Unit liaison and provides communications support; assists with media inquiries; coordinates departmental response to information requests and inquiries; participates in meetings; facilitates the provision of responses and solutions to customer concerns
- Prepares and coordinates content for news releases, announcements, newsletters, and presentations; edits departmental communications; gathers and edits content; writes articles; prepares speaking points; coordinates and evaluates correspondence, reports, and information released to the media
- Provides support focusing on community outreach, audience targeting, and engagement; plans, creates, monitors, and edits Department campaign communications; assists with social media communications
- Helps identify, develop, implement, and maintain processes and practices that encourage, support and promote effective, comprehensive, and meaningful citizen engagement
- Provides event and special project support of promotional items, communications and related resources
- May provide advice on script, format, layout, design and music for video production
- Researches sources for promotional items; orders materials; maintains files, data, logs, reports, schedules, digital archives and/or documentation
- Performs other duties of a similar nature and level as assigned
- Availability to provide after-hours support as part of a scheduled 24/7 on-call rotation, serving one-week rotations as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
