Communications Agent

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) • Edmonton, AB

1d • Onsite

About The Position

The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.

Requirements

• Must possess initiative and the ability to work well independently.
• Must have a working knowledge of computers and office based software programs.
• Must be 18 years of age.
• Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
• Must be of good character and be one who acts in a lawful and ethical manner.
• Must work as part of a team.
• Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.

Nice To Haves

• Previous communication centre experience is an asset.
• Education and/or training in communication and related fields.

Responsibilities

• Receiving calls for service and complaints from the public and/or facility staff.
• Monitoring all existing alarm systems.
• Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.
• Creating reports, complete check sheet logs and file paperwork as required.
• Maintaining current files and inventory of communication centre office supplies.
• Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed