Communication Systems Technician

Mobile Communications America Inc•Alexandria, LA

9h•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Alexandria, Louisiana area to support our fast-growing MSS (Voice) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
Understanding of / willingness to learn two-way radio theory.
Team-focused with a passion to meet customer needs.
Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
Valid driver's license required.
Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.

Nice To Haves

Experience with Motorola Solutions communication technologies or manufacturer competitors is a plus.
Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.

Responsibilities

Install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment for public safety, healthcare, educational institutions, utilities, manufacturing, and other customer markets.
Design and upgrade customer systems to the latest technologies and solutions.
Conduct minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates.
Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
Assist and collaborate well with the team, the Service Manager, and the customer.
Complete service tickets, work orders, and technical documentation accurately and within established timelines.
Demonstrate a willingness to learn and be mentored in new technology in communications and equipment.
Adhere to company safety standards, quality requirements, and established service procedures.
Participate in an on-call rotation to provide after-hours emergency support as needed.
Perform other duties as assigned.