Communication Systems Technician III

Mobile Communications America•Troy, MI

23h•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician III local to the Troy, Michigan area to support our fast-growing Voice (MSS) division statewide. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

Minimum 5 years, an average of 10+ years of hands-on technical service and installation of two-way radio communications systems, with prior experience overseeing a team.
Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
Expert ability to diagnose, troubleshoot, repair, and maintain the operation of complex radio systems/communications centers and other wireless systems/equipment.
Expert understanding of radio theory and propagation characteristics.
Thorough knowledge of infrastructure components, including repeaters, mobiles, portables, and miscellaneous signaling equipment.
Ability to read and interpret technical documentation, including schematics, wiring diagrams, system drawings, and equipment manuals.
Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
Team-focused with a passion to meet customer needs.
Demonstrated ability to organize work, support project execution, and provide guidance to less experienced technicians when needed.
Commitment to workplace safety and adherence to established procedures and quality standards.
Valid driver's license required.
Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.

Nice To Haves

Expertise with Motorola Solutions communication technologies, including P25 and/or MOTOTRBO systems with supporting certifications, strongly preferred.
Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.

Responsibilities

Install, configure, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment.
Diagnose and resolve complex equipment, system, programming, and installation issues to ensure reliable customer communications.
Perform preventative maintenance, inspections, firmware/software updates, and equipment upgrades to optimize system performance.
Complete service tickets, work orders, and technical documentation accurately and within established timelines.
Support the installation, testing, and commissioning of communications systems, including associated network, power, and infrastructure components.
Collaborate with customers, project teams, and management to coordinate service activities, site access, and project execution.
Assist with project planning, system design support, scoping, and estimating for service, installation, and programming projects.
Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
Lead continuous improvement efforts and effectively manage change.
Support the development of team knowledge by sharing technical expertise and assisting with the training and mentoring of other technicians when appropriate.
Maintain current knowledge of communications technologies, products, and industry best practices through ongoing training and professional development.
Adhere to company safety standards, quality requirements, and established service procedures.
Participate in an on-call rotation to provide after-hours emergency support as needed.