Communication Liaison

OhioHealth • Dublin, CA

4d

About The Position

The Communication Liaison serves as the connection between patients, families, and hospital staff for an assigned unit, ensuring patient and family needs are met and collecting information about the services provided. This position is based in the surgery waiting room areas at Dublin Methodist Hospital and is associated with the Post Anesthesia Care PACU department. The schedule is three 12-hour day shifts per week, 5:30 a.m. to 6:00 p.m.; the days are to be determined. Weekends and holidays are not required.

Requirements

• High school diploma or GED.
• Communication and customer service skills.
• Conflict-resolution skills and diversity training.
• At least one year of previous hospital experience.

Responsibilities

• Greet patients and act as a liaison between staff and patients.
• Maintain communication with patients and families throughout their stay in the unit and help ensure family needs are met.
• Collaborate with other departments to improve patient and family perceptions of the unit.
• Identify opportunities to make the best use of resources available to families and determine unmet patient or family needs.
• Work with volunteer staff and support staff to ensure appropriate unit coverage.
• Collect and evaluate data on program utilization; monitor program quality and review patient surveys to follow up on potential customer service issues as needed.
• Assist in developing and creating patient and family education materials, and work with hospital resources to promote and use them.
• Perform other unit-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED