Communication Liaison, Emergency Department, Part Time, Day

Valley Health System•Paramus, NJ

10d•$21 - $26•Onsite

About The Position

The Communication Liaison serves as a point of contact for referring physicians seeking assistance accessing services offered within VHS. The role acts as a liaison among physicians, specialists, programs, and Emergency Department patients. In collaboration with other health care professionals, the Communication Liaison evaluates and addresses patient needs to support timely access to services and optimize health and wellness. The position requires effective communication and cooperation with patients and families from diverse socioeconomic and cultural backgrounds, health care colleagues, and external health- and service-focused organizations. The successful candidate listens actively, remains solutions-oriented, and demonstrates empathy, integrity, honesty, and compassion in difficult conversations. The role requires understanding emotional responses, maintaining positive interpersonal interactions, respecting the boundaries between licensed and non-licensed professionals, and navigating the health care system to obtain necessary information. The ideal candidate is self-motivated, takes initiative, is detail-oriented, and has strong communication, organizational, and interpersonal skills. Pleasant and professional phone skills, accurate and efficient decision-making, strong writing, and the ability to use general office equipment are also required.

Requirements

High school degree or equivalent; alternatively, at least one year as a VHS employee.
Ability to work cooperatively and communicate effectively with people from diverse socioeconomic and cultural backgrounds.
Active listening and a solutions-oriented approach.
Empathy, integrity, honesty, and compassion in difficult conversations.
Ability to understand emotional responses and foster positive interpersonal interactions.
Ability to navigate the health care system to obtain necessary information.
Self-motivation, initiative, and strong attention to detail.
Excellent communication, organizational, and interpersonal skills.
Professional telephone skills, including good diction, tone, and pace.
Strong written communication skills, including grammar and spelling.
Ability to work quickly and make accurate decisions.
Ability to use general office equipment, including a multi-line telephone system.
Adaptability and strong written and verbal communication skills.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as a point of contact for referring physicians seeking assistance accessing VHS services.
Liaise among physicians, specialists, programs, and Emergency Department patients.
Work with other health care professionals to evaluate and address patient needs.
Help ensure patients have timely access to needed services and support health and wellness.
Navigate the health care system to obtain necessary information.
Communicate and cooperate effectively with patients, families, health care colleagues, and external health- and service-focused organizations.
Use active listening and a solutions-oriented approach in interactions with patients, families, and the health care team.
Maintain professional boundaries in accordance with the distinction between licensed and non-licensed professional roles.

Benefits

Medical/prescription, dental, and vision discount program for full-time and part-time employees.
Group term life insurance and AD&D for full-time employees.
Flexible spending accounts and commuter benefit plans.
Supplemental voluntary benefits, including short-term and long-term disability, whole life insurance, and legal support.
Six paid holidays.
Paid time off, varying by role.
Wellness time off.
Extended illness leave.
Retirement plan.
Tuition assistance.
Employee Assistance Program (EAP).
Valley Health LifeStyles Fitness Center membership discount.
Day care discounts at various facilities.