Communication & Engagement Supervisor

City of Loveland • Loveland, CO

7d • $75,871 - $110,013 • Hybrid

About The Position

The Communication & Engagement Supervisor provides leadership and oversight for a team of Communication & Engagement Specialists and other communication positions supporting Community Placemaking. This position ensures alignment with citywide communication strategies, brand standards, and engagement goals. Along with supervising staff, the Supervisor also performs hands-on communication and engagement work to support client department needs. The Supervisor translates strategic direction from the Director of Communication & Engagement and department leaders into actionable plans, manages workload distribution, and ensures quality and consistency across all communication and engagement activities. The role includes managing and coordinating department-level strategic communication and public relations programs, leading the effective use of print, digital, and electronic communication tools, and ensuring timely, accurate dissemination of information to internal and external stakeholders.

Requirements

• 4 Year/bachelor's degree in communications, Journalism, Marketing, Business Administration or related field.
• An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.
• 5 years of experience in a position with strategic communication, public relations, community programming, marketing, fundraising, event coordination & implementation.
• Must be in addition to any experience used to satisfy the education requirement.
• Expertise in strategic communication, public relations, and engagement planning.
• Strong knowledge of public administration principles and research methods.
• Proficiency in traditional and digital communication channels (including Microsoft Teams), including web content management and graphic design.
• Advanced writing and editing skills, including AP Style, business writing, and presentation development.
• High-level proficiency with word processing, spreadsheets, databases, publishing, and design software (e.g., Adobe Creative Suite and Microsoft SharePoint).
• Ability to manage multiple priorities, meet deadlines under pressure, and adapt to changing work plans.
• Strong analytical skills to anticipate outcomes and provide objective feedback on communication strategies.
• Excellent interpersonal and communication skills for collaboration with leadership, staff, officials, and the public—even in conflict situations.
• Demonstrated ability to lead and supervise teams while fostering a cooperative, positive, and professional work environment.
• Commitment to exceptional customer service and inclusive engagement practices.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Willingness to travel within the City and adjacent areas for engagement activities.
• Maintain professionalism, flexibility, and a positive attitude in a dynamic environment.

Nice To Haves

• 2 years previous supervisory experience.
• 2 years of experience in contract negotiations, and advanced strategic communication techniques.

Responsibilities

• Oversee department-level communication and engagement functions as part of City communication team.
• Hiring, training, coaching, scheduling, performance evaluation, and disciplinary actions for communication personnel.
• Develop and implement strategic communication and public relations plans, including proactive storytelling and marketing initiatives.
• Coordinate and manage creation, review, and distribution of communication materials across print, digital, social media, and web platforms.
• Manage workload prioritization, resource allocation, and department communication budgets to meet organizational needs.
• Lead public relations and community engagement efforts targeting diverse populations; develop inclusive strategies for outreach and engagement.
• Ensure coordination of client department communication activities with the rest of the Communication & Engagement team, including collaboration on internal communications, creative services, and digital platforms.
• Support and enforce City branding and visual identity standards; review and approve promotional materials for consistency.
• Partners with client department directors, supervisors and managers to conceptualize and plan strategic communication.
• Represent the City at meetings and events, delivering presentations to internal teams, media, public officials, and community groups and helping to prepare department teams for presentations, meetings and events.
• Monitor communication trends, assess program effectiveness, and recommend innovative tools and strategies to improve engagement.
• Respond to public inquiries and complaints, facilitate feedback processes, and ensure open, transparent communication with residents. Conduct research to identify target audiences and evaluate communication strategies for effectiveness.
• Maintains expert level knowledge of services, programs, industry, and other municipalities.
• Responsible for reporting, analytics and assessment of strategic communication program success and advising on changes and improvements.
• Elevates positive department stories through City channels and media/partner storytelling.
• Collaborate with staff to develop inclusive engagement strategies for diverse audiences, including those with limited English proficiency.
• Ability to travel and conduct business throughout the City.
• Manage partnerships and sponsorships.
• Maintains and assists in developing effective processes that complement the department.
• Assists and supports the department with high-level projects and analysis as needed.
• Completes special projects, serves on committees.
• Performs other duties as assigned.

Benefits

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager