Communication Access Scheduler - Student Disability Services - UTK

University of Tennessee•Knoxville, IA

7d•Onsite

About The Position

The Communication Access Scheduler in Student Disability Services coordinates communication access services for students and other university community members who require American Sign Language (ASL) interpreting, speech-to-text transcription, Communication Access Realtime Translation (CART), or related services. Working closely with the Assistant Director for Communication Access, the Scheduler coordinates and maintains provider schedules for classes, meetings, appointments, campus events, and other university activities. The position is a point of contact for students, faculty, staff, service providers, and external agencies, helping ensure timely accommodations and equal access to the academic environment and university programs. The role also supports service planning during high-demand periods, assists with onboarding new temporary interpreters and transcription providers, maintains records, and contributes to improvements in scheduling and service coverage. The position is onsite in Knoxville, Tennessee. The typical schedule is 8 a.m. to 5 p.m., with extended hours during final examination periods and potential overtime as needed. The anticipated starting salary for a candidate meeting minimum requirements is $18.91 per hour.

Requirements

High school diploma or GED.
One year of professional experience in scheduling, coordination, disability services, or a related field, or an equivalent combination of education and relevant experience.
Excellent communication skills by phone, email, and in person, and strong attention to detail.
Ability to work effectively in a fast-paced environment and adapt to schedule changes and urgent accommodation needs.
Ability to build collaborative relationships across campus departments and work comfortably with constituents with varied experiences and perspectives.
Professionalism and discretion when handling sensitive student information.
Ability to coordinate multiple providers and stakeholders simultaneously and support equitable student access through proactive planning.
Ability to work independently and contribute to a collaborative team environment.
Demonstrated working knowledge of Section 504 of the Rehabilitation Act of 1973, Section 508 of the Americans with Disabilities Act (ADA) of 1990, FERPA, and other applicable laws pertaining to higher education and disability.
Legally authorized to work in the United States full-time without requiring now or future sponsorship for employment-based visa status.
Ability to work extended hours during final exam periods and be available for potential overtime as needed.

Nice To Haves

Associate’s degree.
Experience and knowledge of support services for Deaf individuals in a higher education setting.
Experience scheduling sign language interpreters, CART providers, and speech-to-text services.

Responsibilities

Review student class schedules and service requests and assign appropriate communication access services in a timely manner.
Schedule ASL interpreters, speech-to-text transcription providers, CART providers, and other service providers for classes, meetings, appointments, events, and university activities.
Maintain accurate daily, weekly, and semester-long scheduling calendars and related documentation.
Monitor provider availability and ensure coverage for scheduled requests.
Respond to urgent and time-sensitive accommodation requests and communicate assignments, changes, and cancellations promptly.
Serve as a point of contact for students, faculty, staff, interpreters, transcription providers, external agencies, and other university constituents.
Answer questions, resolve scheduling concerns, and provide information about communication access services, processes, and resources.
Maintain confidentiality and discretion regarding students and disability-related accommodations.
Develop and maintain positive working relationships with internal and external stakeholders.
Assist with onboarding and orientation of new temporary staff, including interpreters and transcription providers.
Help plan services during high-demand periods, including final examinations, commencement, and major campus events.
Collaborate with the Assistant Director for Communication Access and Student Disability Services staff to anticipate service needs and identify scheduling challenges.
Identify service-coverage gaps and recommend process improvements.
Support compliance of communication access services with applicable federal laws and institutional policies.
Represent Student Disability Services when interacting with the university community and support the department's mission and functions.
Assist with final examinations and other periods of increased departmental service needs, as appropriate.
Perform other related duties as assigned.