Communication Access Scheduler - Student Disability Services - UTK

University of Tennessee•Knoxville, TN

7d•Onsite

About The Position

The Communication Access Scheduler coordinates communication access services for students and other university community members who require American Sign Language (ASL) interpreting, speech-to-text transcription, Communication Access Realtime Translation (CART), or related services. Working closely with the Assistant Director for Communication Access, the scheduler maintains provider schedules for classes, meetings, appointments, campus events, and other university activities. The role serves as a contact for students, faculty, staff, service providers, and external agencies, helping ensure accommodations are delivered promptly and effectively to promote equal access to the academic environment and university programs. The position also supports service planning during high-demand periods, including final examinations, commencement, and major campus events. It collaborates with Student Disability Services staff to anticipate needs, identify coverage gaps, and improve scheduling processes. The scheduler represents Student Disability Services in interactions with university constituents and external providers and supports the department’s mission and operations.

Requirements

High school diploma or GED.
One year of professional experience in scheduling, coordination, disability services, or a related field, or an equivalent combination of education and relevant experience.
Excellent communication skills by phone, email, and in person, and strong attention to detail.
Ability to work effectively in a fast-paced environment and adapt to schedule changes and urgent accommodation needs.
Ability to build collaborative relationships across campus departments.
Ability to maintain professionalism and discretion with sensitive student information.
Ability to coordinate multiple providers and stakeholders simultaneously.
Ability to support equitable student access through proactive service planning.
Ability to work independently and contribute to a collaborative team environment.
Ability to work comfortably in an academic setting with constituents who have varied experiences and perspectives.
Demonstrated working knowledge of Section 504 of the Rehabilitation Act of 1973, Section 508 of the Americans with Disabilities Act (ADA) of 1990, FERPA, and other appropriate laws pertaining to higher education and disability.
Must be legally authorized to work in the United States full-time without requiring employment-based visa sponsorship now or in the future.

Nice To Haves

Associate’s degree.
Experience and knowledge of support services for Deaf individuals in a higher education setting.
Experience scheduling sign language interpreters, CART providers, and speech-to-text services.

Responsibilities

Review student class schedules and service requests to assign appropriate communication access services in a timely manner.
Schedule ASL interpreters, speech-to-text transcription providers, CART providers, and other communication access service providers for classes, meetings, appointments, events, and university activities.
Maintain accurate daily, weekly, and semester-long scheduling calendars and related records.
Monitor provider availability and ensure coverage for scheduled requests.
Respond to urgent and time-sensitive accommodation requests.
Communicate service assignments, schedule changes, cancellations, and other relevant information to students, faculty, staff, providers, agencies, and other university constituents.
Respond to questions, help resolve scheduling concerns, and provide information about communication access services, processes, and resources.
Maintain confidentiality and discretion when communicating about students and disability-related accommodations.
Develop and maintain positive working relationships with internal and external stakeholders.
Assist with onboarding and orientation of new temporary staff, including interpreters and transcription providers.
Assist with planning and scheduling services during high-demand periods, including final examinations, commencement, and major campus events.
Collaborate with the Assistant Director for Communication Access and Student Disability Services staff to anticipate service needs and identify scheduling challenges.
Identify service coverage gaps and recommend process improvements.
Support compliance with applicable federal laws and institutional policies concerning communication access services.
Serve as a liaison and representative of Student Disability Services with university constituents.
Support the mission and functions of Student Disability Services and assist during periods of increased departmental service needs.
Perform other related duties as assigned.