Waterpark Park Keeper

Kalahari Resorts & ConventionsWisconsin Dells, WI
Onsite

About The Position

The Common Area Cleaner is responsible for the cleaning of the resorts common area spaces; such as lobby areas, public restrooms, and special areas in the resort, that spaces are well maintained, clean, and are ready in a timely manner for guest usage.

Requirements

  • High School diploma required or equivalent
  • Must have a valid driver's license for the applicable state.
  • Must have good customer relation skills
  • Must have great attention to detail
  • Must be a team player
  • Must be willing to help anyone in the immediate area on a minute's notice.
  • Must be a self-motivator
  • Must be able to work independently with minimal supervision.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.

Nice To Haves

  • experience in a hotel or a related field preferred.
  • Basic working knowledge of equipment such as Vacuum and Floor Cleaners, Housekeeping Pushcarts, and various floor/mop equipment is helpful.
  • Basic working knowledge of all needed equipment and supplies is helpful.
  • Must know how to strip floors and lay down wax.

Responsibilities

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Vacuum guest corridors, stairwells, and keep hallways, public areas, and closets neat, organized, and up to hotel standards.
  • Maintain cleanliness and sanitation in public restrooms.
  • Keep ash urns clean and filled with sand.
  • Visually inspect and clean all public and lobby areas within the resort.
  • Cleaning duties include but are not limited to dusting, vacuuming, moping, sweeping, and picking up floor debris.
  • Assure that proper cleaning equipment and chemicals are used when cleaning floors.
  • Use proper two-way radio etiquette when communicating with all associates.
  • Handle "Lost and Found" items according to Resort standards.
  • Ensure implementation of all Kalahari policies and resorts rules. Understand housekeeping terms, chemical and hazardous material handling, and sanitation/cleanliness standards.
  • Monitor and assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
  • Monitor common area cleaner records for daily assignments to be completed, signed off and turned into the Housekeeping Office daily.
  • Report maintenance issues to Maintenance Techs and/or Common Area Supervisor.
  • Maintain all work areas and ensure Housekeeping equipment is free of safety violations.
  • Report any hazardous conditions or broken equipment immediately to the proper personnel.
  • Practice safe work habits to ensure safety to guests, fellow associates, and self.
  • At the end of each shift, turn in all keys and assignment sheets to the Housekeeping/Common Area Office.
  • Work with Common Area Supervisor and Front Office to monitor out-of order, out-of service, and discrepant public spaces.
  • Participate in Daily Promise meetings and trainings as required by management.
  • Be familiar with correct guestroom cleaning procedures to assist Room Attendants if needed.
  • Pick up Room Attendant's dirty linen or trash when requested.
  • Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Adhere to the schedule for project cleaning of public areas.
  • Perform other duties as requested from management.
  • Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.
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