Commissions Processor

PHP Agency Inc•Dallas, TX

2d•Onsite

About The Position

PHP Agency is seeking energetic, service-minded professionals to join their team as a Commissions Processor. In this role, you will be the voice of a nationally recognized financial services organization, supporting agents across the country. You will handle high-volume inbound and outbound calls, emails, chats, and transfers, providing accurate and timely support for insurance-related inquiries. This position requires navigating multiple systems and carrier websites, and collaborating with internal teams to ensure a seamless customer experience. The role is based in a modern, collaborative workplace in the iconic Fountain Place skyscraper in Downtown Dallas.

Requirements

Bilingual fluency in English and Spanish
Exceptional verbal and written communication skills
Strong listening skills and a customer-first mindset
Ability to build trust and rapport quickly
Professional, patient, and empathetic approach
Strong organizational and time-management abilities
Ability to adapt and thrive in a fast-paced setting
Comfortable learning new technologies and systems
1–2 years of experience in a call center environment or working with multi-line phone systems
Strong troubleshooting and problem-solving skills

Nice To Haves

Previous experience in customer service, contact center support, financial services, or insurance is a plus

Responsibilities

Respond to agent and customer inquiries accurately, professionally, and efficiently across phone, email, chat, and transfer channels.
Deliver exceptional service by using active listening, empathy, and sound judgment to resolve questions and concerns.
Assist with account inquiries, website navigation, product information, service needs, and other insurance-related support requests.
Research and document interactions accurately while maintaining updated customer and account information.
Use internal systems and carrier websites to research information, troubleshoot issues, and provide timely resolutions.
Communicate company updates, product and service information, and policy changes clearly and consistently.
Collaborate with New Business, Commissions, Annuities, and other internal teams to identify solutions and support a seamless customer experience.
Support team training, onboarding, and continuous improvement efforts as needed.

Benefits

Paid onsite garage parking
Fully subsidized DART rail access
Convenient access via Akard Station and St. Paul Station just steps from the office
Opportunities to grow within a rapidly expanding national company
Collaborative team culture that values service, accountability, and innovation
A high-energy Contact Center environment where no two days are the same and your work directly supports agents across the country.
Hands-on exposure to insurance operations, carrier processes, commissions, new business, and annuities—building valuable knowledge across the organization.
A supportive team that values collaboration, problem-solving, and helping each other deliver excellent service.
The opportunity to build confidence, strengthen communication skills, and grow in a role that keeps you connected to the heart of the agent experience.
The opportunity to make a meaningful impact every day
Competitive compensation package