About The Position

This professional sales role in Women's Apparel focuses on providing excellent customer service, building lasting customer relationships, and meeting personal sales goals. The employee helps customers build wardrobes for everyday life and special occasions by listening to their needs, offering styling and fit guidance, recommending alterations when appropriate, and following up about products and new arrivals. The role also includes maintaining a customer-ready department, staying current on fashion and product knowledge, and collaborating with teammates. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

  • Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Offer style and fit feedback, styling suggestions, and recommendations for alterations or tailoring.
  • Set and achieve personal sales goals and remain accountable for results.
  • Maintain a customer-ready department by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
  • Stay current on product knowledge and fashion trends to serve as a trusted style resource.
  • Contribute to a positive, productive team environment and help teammates and the department.
  • Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
  • Work a flexible schedule based on business needs, including evenings, weekends, holidays, and event shifts, and occasionally support other departments.

Benefits

  • Medical, vision, and dental coverage options
  • Retirement benefits, including 401(k)
  • Paid time away and PTO accruals
  • Life insurance and disability insurance options
  • Merchandise discount
  • Employee Assistance Program (EAP) resources
  • Holidays
  • Potential eligibility for performance-based incentives or bonuses
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