Seasonal & Regular Commission Sales - The Shops at Mission Viejo

Nordstrom•Mission Viejo, CA

1d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at The Shops at Mission Viejo. This professional sales role focuses on helping customers feel good and look their best through attentive service, fashion expertise, relationship-building, and achievement of sales goals. Hiring departments include Women's Apparel; Shoes; Men's Apparel; Kids Apparel & Shoes; and Jewelry, Handbags, Accessories & Luggage. Department-specific service includes wardrobe and styling guidance, footwear selection and fit assistance, apparel coordination, sizing support for children and baby essentials, and recommendations on accessories and product features. Employees deliver Nordstrom's 5-Point Selling Standard, build a personal customer base through in-store interactions, outreach, and digital tools, and provide honest style and fit feedback. They maintain product knowledge, keep the department customer-ready, meet personal sales goals, and contribute to a productive team environment. The schedule varies according to business needs and includes evenings, weekends, and holiday or event shifts. The role may require occasional flexibility to support other departments. The stated hourly pay range is $18.80–$18.80. Commission varies by merchandise: apparel, shoes, and accessories typically range from 3% to 14.5%; the posting states that Beauty and Men's Fragrance commission sales roles typically receive 3%. The position may also be eligible for performance-based incentives or bonuses. Benefits offered include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, 401(k), PTO accruals, and holidays. Eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, and peak periods.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items and reaching to lift items above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery, and participate in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific customer assistance, including styling and wardrobe recommendations, footwear selection and fit help, apparel coordination, children's sizing guidance, baby essentials support, and accessory recommendations.
Be flexible to support other departments when needed.