Commission Sales - Lingerie - Southpark

Nordstrom•Charlotte, NC

5d•Onsite

About The Position

The Commission Sales role in Lingerie at Nordstrom focuses on creating excellent customer experiences, building customer relationships, and meeting personal sales goals. The ideal salesperson is passionate about fashion, fit, and styling, and provides personalized guidance that supports customers’ confidence and comfort. Nordstrom provides training on its bra-fitting process. The role also includes maintaining a customer-ready department, keeping product knowledge current, using digital and in-store tools to build a personal customer base, and contributing to a positive, productive team environment. Schedules vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Empathy, sensitivity, and body positivity when supporting diverse customers during intimate apparel fittings.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Conduct bra fittings in fitting rooms by measuring customers and providing appropriate fit and style guidance.
Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule that may include evenings, weekends, holidays, event shifts, and occasional support for other departments.