Commission Sales - Shoes - Westchester

Nordstrom•White Plains, NY

About The Position

At Nordstrom, customers build the brand, and employees contribute through excellent service, teamwork, and meeting sales goals. This professional sales role offers earning potential and centers on fashion, relationship-building, and creating customer experiences that encourage repeat business. In the Shoes department, the employee helps customers find appropriate footwear through personalized service and product expertise, with support from fit specialists and a stockroom designed for a fast-moving department. The role includes understanding customer preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless shopping experience. Employees follow Nordstrom’s 5-Point Selling Standard and build customer relationships through in-store interactions, outreach, and digital tools. They offer style and fit feedback, work toward personal sales goals, maintain a customer-ready department, stay current on products and trends, and contribute to a productive team. Scheduling varies with business needs and includes evenings, weekends, holidays, and peak periods. The position may also require occasional flexibility to support other departments. The stated hourly pay range is $17.25–$17.25; commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%. The role may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Help customers find footwear through personalized service and product expertise, including presenting selections and assisting with fit, buckling, and lacing.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.