Commercial Tracking Specialist

HUB International • Irving, TX

3d • Onsite

About The Position

Responsible for analyzing and accurately keying insurance documentation and loan related forms into a loan tracking system; analyzing and processing complex lender data reports; utilizing an imaging system; meeting daily production standards, goals, and service commitments. This position also requires an excellent working knowledge of a Windows computer environment, Excel and the ability to grasp the workings of numerous insurance tracking system reports.

Requirements

• 10 key typing: Minimum 32 WPM
• Reading Comprehension: Understanding company manuals step-by-step
• A working knowledge of Windows computer environment & Office software
• Skills testing may be required prior to an interview
• Ability to work in fast-paced, multi-tasking environment
• Detail-oriented

Nice To Haves

• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus
• Prior data analysis experience is a plus
• Knowledge of mortgage agreements/lending, is a plus

Responsibilities

• Review and input insurance documentation in proprietary loan-insurance tracking system
• Review commercial insurance documentation to ensure that coverages (Hazard and any other special coverage required) and deductibles, are adequate to protect the lenders interest
• Recognize and note any coverage limitations not in line with lender specifications
• Accurately complete all assigned tasks and/or additional tasks if needed
• Analyze and process a multitude of client and program related reports
• Identify and report areas of needed process improvement to immediate supervisor
• Maintain a monthly assessment average of 90% or better
• Maintain accurate training materials, to ensure adherence to all policies and procedures
• Accurately handle inbound/outbound calls and email inquiries from client, borrower, or agent
• Contact insurance companies to confirm insurance coverage and request additional documentation
• Initiate and sustain communication with clients, agent, and employees, as needed
• Maintain necessary relationship with clients and employees to ensure quality customer service standards are met
• Maintain a working knowledge, grow expertise in mortgage insurance and lending
• Other job responsibilities as assigned by management

Benefits

• HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED