Commercial Tire Shop Supervisor

East Bay Tire Co. • Yuma, CO

6d • Onsite

About The Position

The Commercial Tire Shop Supervisor is responsible for customer service at the location and oversees service technicians and counter sales specialists. The supervisor works closely with the location manager on business operations, reviews employees’ work, and supports team members’ career development. This position is based at East Bay Tire’s Yuma, Arizona location.

The role includes coordinating customer service and shop workflow, managing staff performance and safety, and maintaining parts and equipment processes. The supervisor also helps recruit and interview candidates and works to improve the efficiency of the service department.

The position requires working in a medium-to-loud-noise environment, routinely using computer equipment, and frequently sitting and standing while performing work, attending meetings, visiting offices, and handling supplies or materials. A flexible or varying schedule may be needed to support the team, customers, and deadlines.

Requirements

• At least 2 years of experience as a supervisor or manager in a service environment.
• High school diploma or GED equivalent.
• Strong organizational, time-management, and problem-solving skills.
• Dependable and reliable.
• Strong attention to detail and accuracy.
• Valid California Class C driver's license and a clean, insurable driving record.
• Intermediate proficiency with Microsoft Word and Excel, as well as familiarity with inventory systems.
• Ability to lift at least 50 pounds.
• Good communication skills.
• Ability to work under high-pressure situations.
• Ability to delegate work.
• Ability to meet deadlines, multitask, and work independently on tight deadlines with multiple priorities.
• Must be fully authorized to work in the U.S. and physically located in the U.S.

Nice To Haves

• Pursue training and developmental opportunities.

Responsibilities

• Greet customers and prepare service orders.
• Assign service work to technicians.
• Maintain parts inventory, order parts as needed, and check deliveries for accuracy.
• Manage proper waste disposal procedures.
• Ensure equipment maintenance guidelines are followed and schedule equipment repairs when necessary.
• Ensure service estimates meet appropriate guidelines.
• Manage Service Technicians and ensure high productivity.
• Conduct performance reviews and address and document performance-related issues.
• Handle payroll and timecards for East Bay Tire and temporary employees.
• Report and document disciplinary issues with staff.
• Enforce safety compliance among service technicians.
• Provide employee safety training, hold safety meetings, and maintain a safe working environment.
• Identify bottlenecks and implement solutions to improve service department workflow efficiency.
• Assist with recruiting and interviewing candidates for open positions.
• Review work and support career pathing for current team members.
• Work closely with the location manager on business operations.

Benefits

• Competitive medical, dental, vision, accidental death and dismemberment (ADD), life, flexible spending account (FSA), and dependent care assistance program (DCAP) benefit options.
• 401(k) plan with company match.
• Paid holidays.
• Vacation and sick leave.
• Employee events and offerings, including annual Christmas trees, tax services, tailgates, event tickets, birthday celebrations, mingles, and lunches.
• Flexible work hours and an environment that supports work/life balance.
• Employee wellness-supporting benefits and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED