Commercial Support Specialist (CSS) - KYC/AML

Bank of America•Tampa, FL

2d•$33 - $45•Onsite

About The Position

At Bank of America, the Commercial Support Specialist serves as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams in managing their portfolios. The role manages CDD processes and ensures timely, accurate compliance with policy and regulatory requirements for Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities. Responsibilities include AML/KYC onboarding, periodic reviews of US and non-US KYC records, remediation projects, audit issues, and national and regional initiatives. The position is based at Bank of America Plaza in Los Angeles, California. It is a first-shift role with 40 hours per week.

Requirements

Experience with KYC or AML due diligence processes, including identifying and escalating risks.
Strategic and critical thinking to determine solutions and improve clients’ financial lives.
Ability to build strong client relationships through effective communication and collaboration.
Ability to execute multiple tasks simultaneously.
Proactive mindset and effective time management.
Results-driven mindset and ability to prioritize client interests.
Strong computer application skills, including Microsoft Office.
Minimum education: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Bachelor’s degree.
Certified Anti-Money Laundering Specialist (CAMS) certification.
Experience with standard bank legal documentation.
Knowledge of Global Commercial Banking.
Knowledge of Integrated Monetary Processing and Controls and Salesforce.
Experience with analytical tools such as Tableau.

Responsibilities

Own and manage the AML and KYC process for relationship management teams.
Engage with prospective and current clients to review AML/KYC information for legal entity onboarding, KYC record expansions, and maintenance activities according to bank policy.
Manage periodic reviews and refreshes for US and non-US entities, ensuring documents and supplemental information are received on time, reviewed for accuracy, and meet policy standards.
Maintain organization, data management, and time management to advance onboarding, expansions, periodic reviews and refreshes, audits, and remediation efforts.
Protect Non-Public Personal Information (NPPI) in accordance with bank privacy policies.
Recommend ways for the business and relationship management teams to develop client relationships and plan new client onboarding and complex periodic reviews or refreshes.