Commercial Support Specialist (CSS) - KYC/AML

Bank of America • Charlotte, NC

20h • Onsite

About The Position

At Bank of America, the Commercial Support Specialist serves as a Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams as they manage their portfolios. The role manages CDD processes and supports timely, accurate compliance with policy and regulatory requirements for Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities.

The specialist executes AML/KYC onboarding, periodic reviews of US and non-US KYC records, remediation projects, audit issues, and national and regional initiatives. The role engages with prospects and clients to review AML/KYC information, supports legal entity onboarding and KYC record maintenance, and coordinates with relationship management teams on new client onboarding and complex reviews. The position is based at Bank of America Plaza in Los Angeles, California, and is described as first shift, 40 hours per week. Bank of America describes an in-office culture with flexibility based on role responsibilities and business needs.

Requirements

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks.
• Strategic and critical thinking to determine solutions and experiences that improve clients’ financial lives.
• Ability to build strong client relationships through effective communication and collaboration.
• Ability to execute multiple tasks simultaneously.
• Proactive mindset and effective time management.
• Results-driven mindset and ability to prioritize client interests.
• Strong computer application skills, including Microsoft Office.
• Minimum education: High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

• Bachelor’s degree.
• Certified Anti-Money Laundering Specialist (CAMS) certification.
• Experience with bank-standard legal documentation.
• Knowledge of Global Commercial Banking.
• Knowledge of Integrated Monetary Processing and Controls and Salesforce.
• Experience with analytical tools such as Tableau.

Responsibilities

• Own and manage AML and KYC processes for relationship management teams.
• Engage with prospective and current clients to review AML/KYC information for legal entity onboarding, KYC record expansions, and maintenance activities in accordance with bank policy.
• Manage periodic reviews and refreshes for US and non-US entities, ensuring client documents and supplemental information are received, reviewed for accuracy, and meet policy standards on time.
• Organize and manage data and time to advance onboarding, expansions, periodic reviews and refreshes, audit work, and remediation efforts.
• Protect non-public personal information obtained through AML/KYC activities in accordance with bank privacy policies.
• Recommend ways for the business and relationship management teams to create and nurture client relationships and plan for new client onboarding and complex periodic reviews or refreshes.
• Identify and escalate risks arising from KYC or AML due diligence processes.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.
• Resources and support for employees’ well-being and contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED