Commercial Strategy Director

ACI Worldwide•United States,

3d•Hybrid

About The Position

The Commercial Strategy Director is an individual contributor responsible for identifying, investigating, and resolving revenue leakage across the Biller/Speedpay business. This role owns the net revenue optimization program — systematically identifying revenue opportunities and rapidly addressing leakage from interchange issues, billing exceptions, and process gaps — and drives resolution through cross-functional coordination with FP&A, Client Success, Product, and Back Office Operations. In addition to the revenue integrity function, this leader takes on complex, amorphous business problems that cut across teams and require both analytical rigor and strong organizational navigation to solve. Success in this role is measured by the revenue recovered and protected, the quality of the analytical frameworks built, and the ability to drive outcomes without direct authority.

Requirements

10+ years of experience in analytics, strategy, finance, or a related function within payments, fintech, or financial services
Demonstrated ability to take an ambiguous problem, structure the analysis, and drive to a clear recommendation and outcome
Strong analytical skills with proficiency in data analysis tools; able to build and maintain financial models and reporting frameworks
Expected to leverage AI-enabled tools and digital capabilities to enhance productivity, accelerate analysis, improve decision-making, and identify opportunities for process improvement while exercising sound business judgment and accountability for outcomes.
Excellent cross-functional collaboration and communication skills; track record of influencing without authority
Experience working with or alongside FP&A, Client Success, and Operations teams
BA/BS degree required
Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

Nice To Haves

MBA or advanced degree strongly preferred
Deep understanding of interchange economics, acquiring cost structures, and the operational drivers of net revenue in a payments business
Knowledge of ACI Speedpay products, platforms, or customer base
Experience in management consulting, corporate strategy, or a BizOps role
Prior exposure to EBPP, utility billing, consumer finance, or insurance payment verticals
Familiarity with Salesforce, Gainsight, or equivalent CRM and CS tooling

Responsibilities

Systematically identify revenue opportunities and rapidly address leakage across interchange issues, billing exceptions, IC processing errors, and fee waiver patterns
Build and maintain a framework for monitoring net revenue performance vs. expected economics, providing early-warning visibility to leadership on gaps between contracted and realized value
Analyze revenue operations data to surface trends, quantify exposure, and prioritize remediation efforts across the portfolio
Steer FP&A, Client Success Management, Product, and Back Office Operations to close identified gaps and implement durable controls — driving outcomes through influence rather than direct ownership
Partner with the Pricing team to ensure commercial constructs are operationally executable and that realized economics match contracted terms
Serve as an internal problem-solver for complex, cross-functional challenges that lack a clear owner — scoping the problem, identifying root causes, and driving resolution
Lead diagnosis and resolution of complex, cross-functional business problems — scoping issues, identifying root causes, and driving action across teams
Support strategic initiatives as directed by the SVP, including competitive analysis, partnership evaluations, and business case development for new revenue streams
Synthesize findings into clear, compelling communications for senior leadership and external stakeholders
Identify systemic process gaps and design scalable solutions in partnership with relevant functional leads
Act as a connective layer between Finance, Product, Operations, and Client Success on revenue-impacting issues, ensuring aligned prioritization and accountability
Facilitate regular reviews with functional stakeholders to track progress against revenue optimization goals
Develop internal networks across ACI to surface opportunities and remove obstacles to revenue capture
Perform other duties as assigned